Nathaniel Bramasto P

Technically managing three teams:

Supply Onboarding Team:

• Streamlined driver onboarding processes, eliminating bottlenecks and frictions, resulting in an increase in efficiency and speed of the driver onboarding process from 3-4 days to under 1 day. Reducing onboarding costs by over 30% by eliminating unnecessary cost variables.
• Led initiatives to enhance the driver applicants' experience across all service areas, and multiply driver supply, achieving an all-time high in driver onboarding.

Tier 2 Market Growth:

• Built the New Market Growth team with the purpose of providing a better customer and driver experience in Tier 2 and Tier 3 markets. Solving booking fulfillment problems by tailoring a more efficient way to connect bookings from customers and drivers, improving the fulfillment rate by more than 7%.
• Project managed the launching of new service areas (Bali, Sulawesi, Kalimantan, NTB, NTT) and new vehicle types (trailer trucks).
• Supervising budget spending on operations and ads to ensure proper costs are allocated to the right channels.

Business Marketing Team:

• Rebuilt the Business Marketing team, which was retired in 2023. Reactivating churned customers and converting new customers in specific areas and industries.
• Successfully built and launched a partnership with one of the world's largest furniture sellers to support their same-day delivery.

• Built and monitored fraud detection tools and procedures, coordinating with related teams to clean up the platform from bad practices.
• Optimized protocol logic, workflow, and system improvements for internal processes.
• Guided and advised associates on various tasks and projects.

• Managed the transportation needs of key clients on a day-to-day basis, earning commendation from senior management for resolving longstanding issues and repairing relationships with a key client.
• Created and implemented operational processes tailored for business clients. Developed pricing strategies and operational requirements for top clients.
• Supervised service quality efforts and inspections to maintain high service standards, and resolve operational issues. Bridged expectations between internal (drivers) and external (clients) stakeholders, maintaining trust and service quality under high-pressure situations.
• Directed efforts in processing over 150 cases related to claims and insurance.
• Managed and led various ad-hoc projects and assignments as needed.