Nathaniel Courter
Twin Falls
Summary
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
5
5
years of professional experience
Work History
Account Manager
Guardian Litigation Group LLP
02.2024 - Current
- Paid all Current Settlement offers for Clients
- Built relationships with customers and community to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Data Entry Clerk
Homestyle Direct
12.2022 - 02.2024
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
Onboarding Coordinator
Homestyle Direct
11.2021 - 12.2022
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Managed onboarding process for new members, ensuring all documentation was completed accurately and in a timely manner.
- Conducted orientation sessions for new members, introducing them to the company's mission and culture.
- Provided guidance and support to new members throughout their onboarding period.
Customer Service Representative
Homestyle Direct
07.2021 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, and questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Service Desk Team Lead
Paul Mitchell The School Twin Falls
12.2020 - 07.2021
- Monitored and reported on SLA performance, ensuring that customer expectations were met.
- Developed and maintained team policies and procedures to ensure consistent service delivery.
- Trained new staff members in service desk functions and processes.
- Managed day-to-day operations of the Service Desk team, including scheduling shifts and assigning tasks.
- Was responsible for managing all sales and cash flow.
- Reported accurate information to school director.
- Responsible for all inventory and stock.
Interview Coordinator
Ironwood Insights
04.2020 - 12.2020
- Conducted phone screens with prospective providers
- Conducted interviews for hospital patients regarding there recent hospital stays
- Submitted all information accurate and compliant with HIPAA
Education
Associates - Accounting And Bookkeeping
College of Western Idaho
Nampa, IDHigh School Diploma -
Magic Valley High School
Twin Falls, ID05.2020
Skills
- Accounts Payable
- Collecting Information
- Meticulous Attention to Detail
- Error Identification
- Maintains Confidentiality
- Professional and Mature
- Filing and Data Archiving
- File Management
- Data Security
- Document Processing
- Excellent Communication Skills
- Insurance Processing
- Administrative Support
- Strong Problem Solver
- Spreadsheet Management
- Quality Assurance
Timeline
Account Manager
Guardian Litigation Group LLP
02.2024 - Current
Data Entry Clerk
Homestyle Direct
12.2022 - 02.2024
Onboarding Coordinator
Homestyle Direct
11.2021 - 12.2022
Customer Service Representative
Homestyle Direct
07.2021 - 11.2021
Service Desk Team Lead
Paul Mitchell The School Twin Falls
12.2020 - 07.2021
Interview Coordinator
Ironwood Insights
04.2020 - 12.2020
High School Diploma -
Magic Valley High School
Associates - Accounting And Bookkeeping
College of Western Idaho
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