Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Nathaniel Kellogg

Nampa,ID

Summary

Dedicated administrative professional with successful experience in fast-paced work environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support, while working with a large variety of employees and customers. Responsible, punctual and productive professional when working with little to no supervision. Extremely efficient and detail oriented to complete any task given.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
10.2023 - Current
  • Demonstrated empathy in handling difficult situations, remaining calm and working efficiently
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and responsibilities simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly address and find resolution for passenger questions and concerns
  • Assisted in training new hires, sharing best practices for effective customer service delivery.

General Assistant

A-1 Enterprises Of Western New York
08.2022 - 07.2023
  • Created invoices for completed projects, and submitted to billing department.
  • Responded to telephone, email and in-person customer inquiries.
  • Scheduled routine site maintenance and repair activities to avoid office and shop disruptions.
  • Coordinated the pick up and return of parts needed during daily operations.
  • Assisted with Dispatch of Tow Trucks and Recovery vehicles
  • Daily cleaning to office and shop.
  • Assisted President of Company with any tasks needing completion.

Flooring Sales Specialist

Tuf Flooring
01.2020 - 05.2020
  • Met customers at project site to discuss flooring options and solutions
  • Provided skillful repair to flooring after shop installation if needed
  • Assessed project site; acquiring measurements, house specs and additional information needed for installation team
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Liaison residential and commercial accounts for warranty and satisfaction issues

Company Owner

Young Gun Flooring
08.2018 - 01.2020
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Resolved customer service issues with timely and professional resolutions.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Built loyal account base and long-term business relationships with accounts.
  • Provided all estimating, billing, scheduling and project execution
  • Lead project installer

Flooring Installer

Tuf Flooring
06.2014 - 08.2018
  • Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
  • Utilized saws, nail guns and routers to safely complete flooring installation projects.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Conducted accurate measurements and calculations to verify proper layout and installation.
  • Followed detailed blueprints and plans to achieve proper fit and design of installed flooring.
  • Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
  • Inspected completed installations to verify adherence to quality standards and customer specifications.
  • Supplied accurate measurements and estimates for projects.

Education

High School Diploma -

Nampa Senior High School
Nampa, ID
06.2014

Skills

  • Extremely Organized
  • Efficient and Detail Oriented
  • Ability to multi-task
  • Computer Literate (Word, Excel, ect)
  • Customer Service
  • Customer Issue Resolution

Contact

C: 208-890-8818

Email: Nathaniel.kellogg@wnco.com


Timeline

Customer Service Agent

Southwest Airlines
10.2023 - Current

General Assistant

A-1 Enterprises Of Western New York
08.2022 - 07.2023

Flooring Sales Specialist

Tuf Flooring
01.2020 - 05.2020

Company Owner

Young Gun Flooring
08.2018 - 01.2020

Flooring Installer

Tuf Flooring
06.2014 - 08.2018

High School Diploma -

Nampa Senior High School

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Nathaniel Kellogg