Transition Manager
- Advocated a seamless transition of AS-IS functionality to the Ellipse production environment, minimizing disruptions and maximizing operational efficiency
- Collaborated closely with cross-functional units, meticulously adhering to Solution Designs, UAT, and Customization Release notes, resulting in a 20% reduction in downtime through rigorous testing protocols
- Resolved RFQs, POs report issues, and Statement of Work queries, effectively communicating with stakeholders and ensuring timely resolutions, improving output by 15%
- United with end users to identify system constraints, propose system improvements, and align processes with Supply Chain Policies, optimizing operations and enhancing the user experience
- Assumed Level 1 support during Go Live, collaborating with Key Users to promptly address emerging issues and facilitate a seamless transition
- Conducted comprehensive data analysis, unveiling trends and insights that drove data-driven decision-making and continuous process improvements
- Transformed raw data into meaningful formats, generating comprehensive reports that supported strategic initiatives and facilitated impactful data-driven discussions
- Integrated seamlessly with end users and Procure to Pay teams, delivering prompt support and efficiently resolving purchasing and contract management issues
- Utilized Power BI to analyze data and identify trends that helped improve business performance