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Associate Principal Engineer

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Experienced customer service rep bringing dedication and exceptional working ethic with over 5 years of experience in a range of data entry and customer service. Working to improve and become better in my career as a customer service representative

As a history graduate with a strong passion for education, I remain deeply committed to continuous learning and skill development. My interest in expanding my expertise led me to explore the customer service field in general, and the airline industry in specific, where I focused on enhancing my ability to address diverse customer inquiries by learning additional languages and gaining hands-on experience across various domains. This journey also provided valuable exposure to sales, further broadening my skill set and professional capabilities.

Below are few of the main skills that I aim to maintain:


  Deliver exceptional customer service across phone, email, and chat, resolving inquiries, addressing concerns, and guiding customers through booking processes with patience and professionalism.
  Expertly manage last-minute changes, unexpected challenges, and complex customer complaints, ensuring seamless travel experiences.
  Provide in-depth travel expertise, advising on destinations, attractions, local customs, and tailored travel solutions to meet customer needs.
  Build strong customer relationships, exceeding expectations and fostering loyalty through personalized service and cross-selling initiatives (e.g., holiday packages, loyalty programs).
  Achieve key performance indicators (KPIs) for customer satisfaction, service quality, and sales targets while maintaining accurate documentation and follow-up.
  Collaborate with teams to enhance productivity, flexibility, and customer satisfaction, supported by continuous professional development through training and workshops.



A resourceful experienced Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Known for maintaining composure under pressure while providing friendly, professional service. I'm a hard worker, focused, organized, and can adapt in any environment. I possess strong communication skills and customer service skills. I'm a team player and a quick learner. I'm able to multi-task and have initiative to take on special projects. I'm looking for a stable and well growing company that I can achieve a high level of success with.

To obtain knowledge and usage to pursue a stable career in assisting customers. Specializing in retention assurance bringing general resolution to customers.

Nelly Jullyani

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