Nengah Darma yasa
Singaraja
Summary
Positive, energetic individual with passion for customer service and team coordination. Possesses strong problem-solving abilities and adept at handling high-pressure situations with composure and efficiency. Committed to creating memorable dining experiences and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
FLOOR MANAGER
Suka Sunset Beach
01.2024 - 02.2025
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Implemented measures that led to reduced operational expenses while upholding service quality standards.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Asst. Restaurant Manager
Uma Garden Restaurant
07.2023 - 01.2024
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
FLOOR SUPERVISOR
WOODS Restaurant
10.2021 - 07.2023
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed inventory control, reducing waste and optimizing resources allocation.
Captain waiter
Finns Beach Club
04.2019 - 02.2021
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Completed restaurant opening and closing functions that included POS report generation.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented upselling strategies that contributed to increased average check size per guest.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Captain waiter
La laguna Restaurant
07.2015 - 02.2019
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Completed restaurant opening and closing functions that included POS report generation.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented upselling strategies that contributed to increased average check size per guest.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Waiter
Lafavela Bar and Restaurant
10.2014 - 07.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Waiter
Costra Nostra restaurant
02.2014 - 07.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Housekeeping
Akmani Legian Hotel
10.2013 - 02.2014
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeping
Surgawi villa
08.2012 - 01.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Senior High School - Akomodasi Perhotelan
SMK Pariwisata Mengwitani
01-2012
Junior high school -
SMP 4 Banjar
01-2009
Elementary School -
SDN 5 Gobleg
01-2006
Skills
Strong attention to detail
Effective organizational skills
Clear interpersonal communication
English
Personal Information
- Place of Birth: Singaraja
- Date of Birth: 10/23/92
- Nationality: Indonesian
- Marital Status: Single
- Title: Floor Manager
Languages
English
Full Professional
Indonesian
Full Professional
Fishing
Fishing
Timeline
FLOOR MANAGER
Suka Sunset Beach
01.2024 - 02.2025
Asst. Restaurant Manager
Uma Garden Restaurant
07.2023 - 01.2024
FLOOR SUPERVISOR
WOODS Restaurant
10.2021 - 07.2023
Captain waiter
Finns Beach Club
04.2019 - 02.2021
Captain waiter
La laguna Restaurant
07.2015 - 02.2019
Waiter
Lafavela Bar and Restaurant
10.2014 - 07.2015
Waiter
Costra Nostra restaurant
02.2014 - 07.2015
Housekeeping
Akmani Legian Hotel
10.2013 - 02.2014
Housekeeping
Surgawi villa
08.2012 - 01.2013
Senior High School - Akomodasi Perhotelan
SMK Pariwisata Mengwitani
Junior high school -
SMP 4 Banjar
Elementary School -
SDN 5 Gobleg
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