Nenny Wahyuni Yates
Executive Housekeeper
Manado
Summary
Adept at driving operational excellence and fostering team growth, my tenure at PT. Bunaken Oasis Dive Resort and SPA honed my expertise in housekeeping management and staff leadership. Leveraging strong organizational skills and a knack for eco-friendly practices, I've consistently enhanced service quality and guest satisfaction, embodying the essence of effective, empathetic leadership and innovative problem-solving.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Executive Housekeeper
PT. Bunaken Oasis Dive Resort and SPA
04.2023 - Current
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
Resort Supervisor/Manager of Operations
Pulisan Resort Likupang
03.2022 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
English Teacher
SMP Katolik Hati Kudus
01.2019 - 03.2021
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Prepared comprehensive English curriculum for multiple classes.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs. Did a lot of online teaching as it was Covid time.
Owner/Executive Director
Kalea Beach Resort
11.2007 - 10.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Kindergarten Teacher
Little Angel Montessori
05.2005 - 11.2007
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
- Played games with students to increase understanding of subjects.
- Recognized children's physical, emotional and social needs for personalized support.
- Built positive relationships with students and families for safe, trusted learning support.
- Reported to parents and administration about student progress.
- Developed strong relationships with families to address any concerns or issues impacting student success.
- Monitored and evaluated student progress through regular assessments and observations.
- Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
- Increased parent involvement through regular communication, parent-teacher conferences, and workshops.
- Fostered social-emotional growth in students through daily morning meetings, conflict resolution strategies, and character education lessons.
- Utilized assessment data to modify instruction and target areas of weakness for individual students.
- Encouraged creative expression among students through introduction of weekly art projects.
Manager's Assistant
Total/ Shell Convenient Store
04.2003 - 05.2005
- Responded to and directed incoming calls and other communication.
- Ran errands to support daily needs of management.
- Attended monthly sales meetings and reported pertinent information to employees.
- Scheduled meetings and managed calendar.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved basic computer and office equipment issues through troubleshooting.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
NVQ - Interrior Design
04.2001 -
6 Months course
NVQ - Foot Reflexology And Neuro Therapy
04.2001 -
6 Months course
NVQ - NVQ in Childminding
04.2001 -
6 Months course
National Certificate II in Hairdressing - Hairdressing
04.2001 -
6 Months course
Certificate IV in English As A Second Language - English As A Second Language
04.2001 -
6 Months course
Diploma 1 -
04.2001 -
Studied Computer Management Business for 1 year
Skills
[Type] equipment operations
Chemical handling
Time management expert
Staff management
Recruiting and interviewing
Inventory control
Task delegation
Cost control
Expense tracking
Staff scheduling
Eco-friendly practices
Organized leadership
Scheduling expertise
Room inspection
Housekeeping management
Teamwork
Problem-solving
Excellent communication
Self motivation
Decision-making
Time management abilities
Verbal and written communication
Organizational skills
Clear communication
Attention to detail
Waste management
Housekeeping
Maintenance scheduling
Reading
I like to read all different kind of books especially novels.
Timeline
Executive Housekeeper - PT. Bunaken Oasis Dive Resort and SPA
04.2023 - Current
Resort Supervisor/Manager of Operations - Pulisan Resort Likupang
03.2022 - 06.2022
English Teacher - SMP Katolik Hati Kudus
01.2019 - 03.2021
Owner/Executive Director - Kalea Beach Resort
11.2007 - 10.2018
Kindergarten Teacher - Little Angel Montessori
05.2005 - 11.2007
Manager's Assistant - Total/ Shell Convenient Store
04.2003 - 05.2005
Tendring Edication Centre - NVQ, Interrior Design
04.2001 -
Tendring Edication Centre - NVQ, Foot Reflexology And Neuro Therapy
04.2001 -
Essex Community Centre, Braintree - NVQ, NVQ in Childminding
04.2001 -
Essex Community Education Centre - National Certificate II in Hairdressing, Hairdressing
04.2001 -
Essex Community Centre, Braintree - Certificate IV in English As A Second Language , English As A Second Language
04.2001 -
Institute Business Nusantara - Diploma 1,
04.2001 -