Nenny Wahyuni Yates

Work History

Executive Housekeeper

PT. Bunaken Oasis Dive Resort and SPA

04.2023 - Current

Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.

Resort Supervisor/Manager of Operations

Pulisan Resort Likupang

03.2022 - 06.2022

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

English Teacher

SMP Katolik Hati Kudus

01.2019 - 03.2021

Developed innovative lesson plans to engage students in English language learning.
Prepared and implemented lesson plans covering required course topics.
Increased student motivation by providing timely feedback and recognizing individual achievements.
Planned dynamic lessons to increase student comprehension of books and literary concepts.
Kept classroom organized, clean and safe for students and visitors.
Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Prepared comprehensive English curriculum for multiple classes.
Assessed student progress and provided feedback to improve performance and establish academic success.
Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs. Did a lot of online teaching as it was Covid time.

Owner/Executive Director

Kalea Beach Resort

11.2007 - 10.2018

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Implemented marketing strategies to increase brand awareness and attract new customers.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.

Kindergarten Teacher

Little Angel Montessori

05.2005 - 11.2007

Improved student reading skills by implementing phonics-based instruction and guided reading activities.
Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
Promoted learning through play with engaging activities, games and lessons.
Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
Played games with students to increase understanding of subjects.
Recognized children's physical, emotional and social needs for personalized support.
Built positive relationships with students and families for safe, trusted learning support.
Reported to parents and administration about student progress.
Developed strong relationships with families to address any concerns or issues impacting student success.
Monitored and evaluated student progress through regular assessments and observations.
Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
Increased parent involvement through regular communication, parent-teacher conferences, and workshops.
Fostered social-emotional growth in students through daily morning meetings, conflict resolution strategies, and character education lessons.
Utilized assessment data to modify instruction and target areas of weakness for individual students.
Encouraged creative expression among students through introduction of weekly art projects.

Manager's Assistant

Total/ Shell Convenient Store

04.2003 - 05.2005

Responded to and directed incoming calls and other communication.
Ran errands to support daily needs of management.
Attended monthly sales meetings and reported pertinent information to employees.
Scheduled meetings and managed calendar.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Resolved basic computer and office equipment issues through troubleshooting.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assisted coworkers and staff members with special tasks on daily basis.
Liaised between clients and vendors and maintained effective lines of communication.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Summary

Overview

Work History

Executive Housekeeper

Resort Supervisor/Manager of Operations

English Teacher

Owner/Executive Director

Kindergarten Teacher

Manager's Assistant

Education

NVQ - Interrior Design

NVQ - Foot Reflexology And Neuro Therapy

NVQ - NVQ in Childminding

National Certificate II in Hairdressing - Hairdressing

Certificate IV in English As A Second Language - English As A Second Language

Diploma 1 -

Skills

Reading

Timeline

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