NEVAEH BARBER
Java
Boise
5
years of professional experience
Results-driven Retail Operations Manager with expertise in customer service and staff training. Enhanced team performance and operational efficiency through effective issue resolution and money handling. Managed barista operations and dining settings, fostering teamwork and maintaining high standards of cleanliness and service to elevate guest experiences.
Work History
Lead Barista
9 Months- Trained and mentored junior baristas, enhancing team performance and efficiency.
- Developed specialty drink recipes, improving beverage offerings and customer satisfaction.
- Oversaw daily operations, ensuring exceptional customer service and product quality.
- Maintained inventory levels, coordinating with suppliers to optimize stock management.
- Implemented sanitation protocols, ensuring compliance with health regulations and safety standards.
- Managed cash register operations, ensuring accurate transactions and end-of-day reconciliation.
Assistant Manager
2 Years 1 Month- Helped oversee the daily operations of the store, managing staff and inventory.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Oversaw daily store operations, managing staff and inventory to maintain optimal service levels.
- Resolved customer complaints and processed refunds and returns to enhance customer satisfaction.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Established communication channels between staff members to streamline workflow throughout the store.
Busser
9 Months- Assisted in setting up and clearing tables quickly and efficiently.
- Set up and cleared tables promptly to enhance dining experience.
- Coordinated setup for large parties and special events to ensure seamless service.
- Interacted professionally with hosts and waitstaff to deliver effective service.
- Assisted servers during busy periods of operation.
- Welcomed guests with a friendly smile and provided menus upon arrival. upon arrival and provided menus as needed.
- Swept and mopped dining areas after closing.
Education
High School Diploma
Skills
Retail operations management
Customer service
Client relations
Cash management
Staff supervision
Client engagement
Inventory management
Team coordination
Workload management
Employee scheduling
Shift planning
Store management
Timeline
Lead Barista
Java
11.2025 - CurrentRead More
Assistant Manager
Ace Hardware/ Idaho Lumber
05.2023 - 06.2025Read More
Busser
zou 75
01.2022 - 10.2022Read More
silver creek high school
High School Diploma
Read More