Ni Komang Saptria Melinda
IT Product Owner
Stockholm
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Experienced with agile project management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and continuous improvement.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Product Owner
PT. Kuelap Solusi Indonesia
Jakarta, Indonesia
09.2023 - Current
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Overseeing all stages of product creation including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Analyzed customer feedback to identify areas for improvement.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
Service Delivery
PT. Kuelap Solusi Indonesia
02.2021 - 08.2023
- Implementing the core banking system to the customer
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Ensure client satisfaction through detailed communication and strict adherence from setup to breakdown
- Assist in QA/Testing new versions of applications with a focus on enhancing End-User Experience
- Stay current with product information, changes and updates
- Other duties as assigned
IT Senior System Analyst
PT. Asuransi Tri Pakarta
07.2020 - 01.2021
- Translating user or information system user requirements into an information technology system design
- Designing a web based application
- Analyze system applications options
- Implemented and updated application modules under the direction of Senior Software Developers
- Data query to provide information and analysis to users
- Support manager in other related IT tasks
IT Assistant Manager
PT. Asuransi Purna Artanugraha
06.2019 - 07.2020
- Develop IT programs regarding automation in the company
- Maintain ongoing applications (CARE System)
- Evaluate and implement solutions in the IT field
- Data query to provide information and analysis to users
- Provided optimal assistance to the IT Manager and handled a variety of tasks
Data Analyst
PT. Ritel Bersama Nasional (JD.ID)
12.2017 - 06.2019
- Develop the rules and strategy for the fraud control system
- Build data models to help optimize the operations performance
- Develop ongoing and ad-hoc reports to track key performance metrics
- Assist data users, both internal and external, with accessing data sets, understanding and interpreting information and analysis
- Presented data models to business teams for review
- Data query
Sales Analyst
PT. Home Credit Indonesia
08.2017 - 11.2017
- Develop and prepare reports with higher complexity and ensure every information is accurate and delivered within a timeline
- Maintain a regular report in sales to ensure every information is up to date
- Prepare report requests from other departments / functions (ad-hoc) to suggest possible solutions from current issues
- Prepare forecasting and new city plans
- Prepare calculation bonus for SA (Sales Agent)
- Set up a target sales network (all POS in HCI) based on active POS potential and how long POS have been joined in HCI
- Manage other sales analysts
Business Analyst & Account Executive
PT. Warung Kreasi Indonesia
11.2016 - 07.2017
- Gathering client requirements
- Worked productively with the Product Team to understand requirements and business specifications around Portfolio Management, Analytics and Risk
- Meeting with partners to ensure the services are running smoothly
- Analyzing the service performance
IT Project Administrator
PT. Moonlay Technologies (Citibank)
08.2016 - 10.2016
- Creating request form (Change Request) for executing script and compiling source code
- Requesting approval to Project Manager, Regional Librarian Team, Regional SQL Team, and Regional DBA Team for running script and compile source code
- Maintaining Change Request (make sure the request well-approved and the Script or Source Code run well)
- Uploading Script and Source Code to an internal application called 'Dimension'
- Follow up the Change Request to Regional Team
IT Services/Consultant
PT. Care Technologies
08.2015 - 08.2016
- Programming (Developing new application, application migration to newer version, creating new modules in existing application)
- Fixing Bugs (fixing minor/major errors in existing projects, fixing application process)
- Maintaining project (make sure the application goes well after go-live)
- Meeting with clients (Gathering user requirements, delivery done tasks to users)
- Quality check (testing the application before go-live, testing the application after bugs fixing)
- Improved customer satisfaction by efficiently addressing and resolving service-related issues.
- Managed complex projects, ensuring on-time completion within budget constraints while exceeding client expectations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Assistant Project Manager
PT. Almita Jalamaya
06.2014 - 07.2015
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them
- Served as a helpful assistant to all office staff including the Project Manager, IT Developer, Web Designer
- Monitoring project
- Creating MoM
- Meeting with a client
- Quality check
- Describe users need to team
English Teacher
Pelita II Elementary School
08.2013 - 07.2014
- Graded papers and assisted teachers with any paperwork, copying, and distribution of assignments or documents
- Worked with the headmaster to create invigorating and engaging lesson plans
- Fostered positive relationships with students and encouraged them every step of the way
- Facilitated meaningful learning experiences on a daily basis
- Communicated with parents and family members of students in a positive and constructive way
- Managed approximately 100 students
- Prepared and implemented lesson plans covering required course topics.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Assistant Project Manager
PT. Docotel Technology
08.2013 - 09.2013
- Creating proposal
- Creating project timeline
- Monitoring project
- Assist Project Manager
- Aimed to make the returning Assistant Project Manager's future days easier
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Education
Master of Computer Science -
Budi Luhur University
Indonesia 02.2014 - 07.2016
Bachelor Degree - Information Technology
Budi Luhur University
Indonesia 07.2009 - 08.2013
Skills
Microsoft Office
Visual Studio/VS Code
NET
Atlassian
Jira
Confluence
Tableau
Database programming and SQL
Query tools
Hadoop ecosystem
Data visualization and presentations
Agile methodology
User story creation
Scrum methodology
Product backlog management
Roadmap development
Business analysis
Product lifecycle management
Feature prioritization
Release planning
User acceptance testing
Project management
Data analysis
Timeline
Product Owner
PT. Kuelap Solusi Indonesia
09.2023 - Current
Service Delivery
PT. Kuelap Solusi Indonesia
02.2021 - 08.2023
IT Senior System Analyst
PT. Asuransi Tri Pakarta
07.2020 - 01.2021
IT Assistant Manager
PT. Asuransi Purna Artanugraha
06.2019 - 07.2020
Data Analyst
PT. Ritel Bersama Nasional (JD.ID)
12.2017 - 06.2019
Sales Analyst
PT. Home Credit Indonesia
08.2017 - 11.2017
Business Analyst & Account Executive
PT. Warung Kreasi Indonesia
11.2016 - 07.2017
IT Project Administrator
PT. Moonlay Technologies (Citibank)
08.2016 - 10.2016
IT Services/Consultant
PT. Care Technologies
08.2015 - 08.2016
Assistant Project Manager
PT. Almita Jalamaya
06.2014 - 07.2015
Master of Computer Science -
Budi Luhur University
02.2014 - 07.2016
English Teacher
Pelita II Elementary School
08.2013 - 07.2014
Assistant Project Manager
PT. Docotel Technology
08.2013 - 09.2013
Bachelor Degree - Information Technology
Budi Luhur University
07.2009 - 08.2013
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