Ni Made Elyana Novy
Executive Assistant
Sukawati
Summary
Results-driven professional with over 6 years of experience in customer-facing roles and a strong background in administration, bookkeeping, social media management, and executive support. Skilled in handling financial processes, managing communications, and supporting business operations. Adept at using tools such as ApprovalMax, Dext, Xero, Planoly, Asana, Canva, and Google Photos, with the ability to provide personal assistance and remote administrative support. Interested in expanding expertise in organizing schedules and workflow management to enhance client productivity. Seeking a Remote Virtual Assistant role to leverage my expertise in executive administration and content management.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Executive Administrator
Appeal
Badung, Bali
10.2023 - Current
- Manage invoices, emails, and correspondence with suppliers and site managers in Australia.
- Process bills efficiently using ApprovalMax, Dext, and Xero.
- Oversee content management for the company's social media, including editing, drafting, and scheduling posts via Planoly.
- Assist in executive and administrative tasks, including personal assistance, schedule management, and organizational support.
- Utilize Asana to track and manage tasks efficiently.
- Design marketing and social media materials using Canva and organize visual content via Google Photos.
Front Office
Nirvana Life Bali
03.2023 - 10.2023
- Managed daily interactions with clients, enhancing guest satisfaction
- Streamlined front office procedures, reducing check-in time
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Desa Ambassador
Desa Potato Head
10.2019 - 04.2021
- Promoted Desa Potato Headʼs offerings, leading to an increase in customer engagement
- Assisted in organizing events, resulting in positive guest feedback
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Greeted customers and clients to create welcoming atmosphere.
Flight Attendant
Lion Airlines
01.2015 - 01.2019
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Bartendress
Sardine Bali Restaurant
07.2012 - 08.2014
- Developed strong relationships with regular patrons, contributing to an increase in repeat business
Education
High School Diploma - Food and Beverage Deparment
SMK N 3 Denpasar
Denpasar, BA 09.2009 - 07.2012
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Cultural Sensitivity & Adaptability
- Team Collaboration
- Executive Administration & Personal Assistance
- Financial & Invoice Management (ApprovalMax, Dext, Xero)
- Social Media Content Management (Planoly, Canva, Google Photos)
- Email & Business Correspondence
- Organization & Time Management
- Remote & Virtual Assistance
- Schedule & Workflow Management (Asana)
Personal Information
Gender: Female
Timeline
Executive Administrator
Appeal
10.2023 - Current
Front Office
Nirvana Life Bali
03.2023 - 10.2023
Desa Ambassador
Desa Potato Head
10.2019 - 04.2021
Flight Attendant
Lion Airlines
01.2015 - 01.2019
Bartendress
Sardine Bali Restaurant
07.2012 - 08.2014
High School Diploma - Food and Beverage Deparment
SMK N 3 Denpasar
09.2009 - 07.2012
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