Nicholas
Jakarta
Summary
Professional with a strong background in the hospitality industry. Proven ability in multitasking and customer service, enhancing sales through effective upselling techniques. Skilled in baking and recipe development, consistently delivering high-quality products while maintaining a clean and organized workspace.
Overview
9
9
years of professional experience
Work History
Takeaway Staff (cook and Server)
Terry St Takeaway Albion Park
Albion Park, NSW, Australia
08.2023 - 11.2025
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Supported staff training and development, leading to increased productivity and efficiency.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Daily Worker
Le Meridien Hotel Jakarta
Jakarta, Indonesia
05.2023 - 08.2023
- Developed strong interpersonal skills through regular communication with coworkers, supervisors, and customer during assigned tasks.
- Managed workload effectively by multitasking and prioritizing responsibilities according to urgency or importance.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with bakery team to ensure proper product display and pricing information for customers.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Online Bakery Business Owner
Peppy Sugar
07.2021 - 03.2023
- Curated and designed engaging visual content for platforms like Instagram
- Market Research & Analysis:
- Conducted competitive analysis and monitored consumer trends to launch seasonal product lines that met local market demand.
- Research & Development (R&D):
- Spearheaded iterative R&D processes to develop a signature menu
- Formulated and standardized recipes for scalability, ensuring consistent product quality across various production volumes.
Intern in Bakery Section
Langham Hotel Jakarta
Jakarta, Indonesia
08.2021 - 01.2022
- Produced a diverse range of artisanal breads and pastries, maintaining consistent quality and presentation standards.
- Managed weekly event schedules to align production levels with forecasted guest volume.
- Verified all raw material deliveries to ensure ingredient freshness and inventory accuracy.
Intern
Mercure Jakarta Sabang Hotel
Jakarta, Indonesia
12.2016 - 06.2017
- Delivered high-quality guest service while actively promoting seasonal menus and limited-time offers to increase average check totals.
- Managed inventory procurement and food preparation, ensuring strict adherence to quality and safety standards.
Education
Certificate IV - Business
Elizabeth Institute
Sydney10.2024
Bachelor of Tourism Hotel Management - Culinary
Bina Nusantara University
Jakarta12.2022
High School Diploma - Culinary
Santa Maria Vocational High School
Jakarta08.2018
Skills
- Baking (bread)
- Food handling
- Customer service
- Multitasking and organization
- Hospitality and service industry background
- Recipes and menu planning
- Adaptability & Communication
Languages
English
Limited Working
Timeline
Takeaway Staff (cook and Server)
Terry St Takeaway Albion Park
08.2023 - 11.2025
Daily Worker
Le Meridien Hotel Jakarta
05.2023 - 08.2023
Intern in Bakery Section
Langham Hotel Jakarta
08.2021 - 01.2022
Online Bakery Business Owner
Peppy Sugar
07.2021 - 03.2023
Intern
Mercure Jakarta Sabang Hotel
12.2016 - 06.2017
Bachelor of Tourism Hotel Management - Culinary
Bina Nusantara University
High School Diploma - Culinary
Santa Maria Vocational High School
Certificate IV - Business
Elizabeth Institute