Summary
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Nicholas Kettle

Rathdrum

Summary

Dynamic and results-driven operations manager with 15 years of extensive experience in the automotive service industry. Proven track record of rapidly advancing from a courtesy technician to a senior operations manager, demonstrating exceptional leadership and problem-solving skills. Recognized for outstanding performance and awarded the prestigious "V-Class Elite." Passionate about fostering team development and enhancing operational efficiencies.

Work History

Senior Operations Manager / Peer-to-Peer Mentor

Valvoline (formerly Oil Can Henry's)
- Current
  • Led operations across multiple locations, leveraging experience to enhance service quality and customer satisfaction
  • Actively participated in onboarding for numerous acquired franchises, facilitating smooth transitions and integration processes
  • Served as the primary contact for troubleshooting and problem resolution for stores nationwide, ensuring quick and effective solutions
  • Mentored peers and new hires, fostering a culture of continuous improvement and collaboration
  • Promoted through multiple roles, starting as Courtesy Technician and rapidly advancing to management levels

Courtesy Technician

Valvoline (formerly Oil Can Henry's)
Current
  • Oversaw day-to-day operations and ensured the highest standards of service and safety protocols
  • Awarded 'Employee of the Month' multiple times, eventually receiving the prestigious 'V-Class Elite' recognition for outstanding contributions

Education

High School Diploma -

High School Name

Skills

  • Leadership & Team Building
  • Operations Management
  • Problem Solving
  • Customer Service

Hobbies and Interests

  • Passionate about automotive technology, specializing in building high horsepower engines with my sons.
  • Committed to family values, with a strong dedication to being a licensed foster parent to six beautiful children.
  • Married to my high school sweetheart since 2010, valuing family and community involvement.

References

Available upon request.

Timeline

Courtesy Technician

Valvoline (formerly Oil Can Henry's)
Current

Senior Operations Manager / Peer-to-Peer Mentor

Valvoline (formerly Oil Can Henry's)
- Current

High School Diploma -

High School Name

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Nicholas Kettle