Nicholas Kettle

Rathdrum

Summary

Dynamic and results-driven operations manager with 15 years of extensive experience in the automotive service industry. Proven track record of rapidly advancing from a courtesy technician to a senior operations manager, demonstrating exceptional leadership and problem-solving skills. Recognized for outstanding performance and awarded the prestigious "V-Class Elite." Passionate about fostering team development and enhancing operational efficiencies.

Work History

Senior Operations Manager / Peer-to-Peer Mentor

Valvoline (formerly Oil Can Henry's)

- Current

Led operations across multiple locations, leveraging experience to enhance service quality and customer satisfaction
Actively participated in onboarding for numerous acquired franchises, facilitating smooth transitions and integration processes
Served as the primary contact for troubleshooting and problem resolution for stores nationwide, ensuring quick and effective solutions
Mentored peers and new hires, fostering a culture of continuous improvement and collaboration
Promoted through multiple roles, starting as Courtesy Technician and rapidly advancing to management levels

Courtesy Technician

Valvoline (formerly Oil Can Henry's)

Current

Oversaw day-to-day operations and ensured the highest standards of service and safety protocols
Awarded 'Employee of the Month' multiple times, eventually receiving the prestigious 'V-Class Elite' recognition for outstanding contributions

Education

High School Diploma -

High School Name

Skills

Leadership & Team Building
Operations Management

Problem Solving
Customer Service

Hobbies and Interests

Passionate about automotive technology, specializing in building high horsepower engines with my sons.
Committed to family values, with a strong dedication to being a licensed foster parent to six beautiful children.
Married to my high school sweetheart since 2010, valuing family and community involvement.

References

Available upon request.

Timeline

Courtesy Technician

Valvoline (formerly Oil Can Henry's)

Current

Senior Operations Manager / Peer-to-Peer Mentor

Valvoline (formerly Oil Can Henry's)

- Current

High School Diploma -

High School Name