Detail-oriented professional with three years of experience in laboratory operations, demonstrating career advancement from analyst to supervisor. Proven abilities in team leadership, quality management, and client relations. Skilled in analytical problem-solving, maintaining service standards, and ensuring regulatory compliance. Strong communication skills with experience resolving client concerns and managing documentation systems.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Laboratory Supervisor
Musim Mas Holdings Pte. Ltd.
Medan Kota
01.2023 - 06.2025
Manage quality operations and lead a team of 3 analysts, providing comprehensive training and performance feedback
Resolve client quality concerns and complaints, ensuring high levels of satisfaction and retention
Implemented new protocols that improved efficiency by 15% while maintaining strict quality standards
Collaborate with multiple departments to address complex problems and develop solutions
Maintain precise documentation systems and generate detailed technical reports for stakeholders
Ensure compliance with ISO 22000:2018 and ISO 17025:2017 standards, demonstrating strong attention to regulatory requirements
Effectively communicate technical information to non-technical stakeholders in clear, accessible language
Handle time-sensitive requests in high-pressure situations while maintaining accuracy and professionalism
Laboratory Analyst
Musim Mas Holdings Pte. Ltd.
Medan Kota
07.2022 - 01.2023
Performed quality testing of food-grade vegetable oils according to established protocols
Analyzed product samples using various analytical instruments and techniques
Recommend adjustments to production processes or materials to improve quality or address defects.
Proficient in instrument analysis using ICP-MS-ICP-OES, GC-FID AND GC-MS, Spectroscopy, HPLC.
Documented test results with high attention to detail and accuracy
Maintained laboratory equipment and assisted with inventory management
Identified and reported quality deviations to management
Participated in method improvement initiatives to enhance testing efficiency
Regional QC Manager at Elabram System (PT Huawei Tech Investment) Southern SumateraRegional QC Manager at Elabram System (PT Huawei Tech Investment) Southern Sumatera