Nicholas Smith
Nampa,ID
Summary
Experienced military veteran with a proven track record in business development, program management, and operations leadership. Adept at leveraging strategic insights and decisive leadership to drive successful initiatives that optimize healthcare services. Committed to delivering exceptional results through a combination of disciplined execution and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Jogan Health
08.2022 - 04.2023
- Collaborated closely with healthcare organizations to understand their staffing requirements, tailoring solutions that addressed staffing shortages and improved patient care
- Identified and cultivated strategic partnerships, resulting in 100% increase in revenue within 6 months
- Represented company and promoted products at conferences and industry events
Center Administrator
AFC Urgent Care
01.2022 - 06.2022
- Managed daily operations of urgent care clinic, overseeing team of 8 staff members
- Ensured clinic operations complied with all relevant healthcare regulations, maintaining accurate and up-to-date records
- Implemented billing and coding best practices, resulting in improved revenue collection and reduced billing errors
Clinic Administrator
Primary Health Medical Group
02.2021 - 01.2022
- Managed daily operations of urgent care/family practice clinic, overseeing team of 12 staff members
- Implemented efficient scheduling and resource allocation, optimizing patient flow and reducing wait times
- Coordinated patient care services with staff, physicians, patients and other practice departments
Director of Operations
Atlas Lift Tech
07.2019 - 06.2020
- Responsible for implementing safe patient handling programs at 5 Tenet Healthcare hospitals in Miami Region with revenues in excess of $1.7 million annually
- Hired and managed 5 Program Managers; responsible for training, performance reviews, and program management
- Reporting structure: 5 direct reports, 18 indirect reports; reported to Vice President
- Engaged with hospital C-Suite executives to discuss progress of program and identify key performance indicators
Program Manager
Atlas Lift Tech
06.2014 - 07.2019
- Cut cost of safe patient handling workers compensation claims by 72% in first year of service from average of $596,413 per year over previous 3 years to $169,330
- Managed staff of 6 Mobility Coaches who trained hospital staff on ways to minimize risk of injury to self or patients when mobilizing patients as well as provide assistance at bedside with safe patient handling tasks
- Responsible for scheduling, managing timecards, generating weekly reports, and communicating with Director of Operations to give reports on program
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CASkills
- New Business Development
- Salesforce Software
- Training and Development
- Marketing
- Relationship building
- Sales
- Program Management
- Leadership
- Supervising experience
- Performance Goals
- Payroll Administration and Timekeeping
Timeline
Business Development Manager
Jogan Health
08.2022 - 04.2023
Center Administrator
AFC Urgent Care
01.2022 - 06.2022
Clinic Administrator
Primary Health Medical Group
02.2021 - 01.2022
Director of Operations
Atlas Lift Tech
07.2019 - 06.2020
Program Manager
Atlas Lift Tech
06.2014 - 07.2019
Bachelor of Arts - Criminal Justice
San Francisco State University
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