Nichole Smith
Hayden Lake
Summary
Dynamic leader with a proven track record at STCU, excelling in strategic planning and operational management. Spearheaded initiatives that enhanced performance and compliance, while fostering team collaboration. Leveraged financial acumen to drive business development, resulting in increased deposit revenue and improved member satisfaction. Recognized for strong delegation, time management and employee relations.
Overview
17
17
years of professional experience
Work History
AVP/Area Branch Manager
STCU
09.2021 - Current
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation to ensure operational excellence.
Senior Branch Manager
STCU
05.2017 - 09.2021
- Managed daily operations while maintaining a high level of efficiency, productivity, and member service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
Branch Manager
STCU
06.2014 - 05.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional member interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Deposit Operations Manager
STCU
05.2008 - 06.2014
- Recommended rate change and new product and enhancements to ALCO and deposit rate committee. Vendor Management of Deluxe check program and Ascensus IRA administration
- Maintained compliance with all regulatory requirements, conducting regular audits and staying up-to-date on industry changes with ACH, share draft, wire processing and IRA's.
- Implemented risk mitigation strategies to minimize exposure from fraudulent transactions or other suspicious activity surrounding deposits.
- Worked closely with senior management to develop policies related to deposit operations that aligned with overall business objectives.
Education
Bachelor of Arts - Organizational Management
Whitworth University
Spokane, WA08-2021
Skills
- Strategic planning
- Operations oversight
- Business development
- Growth planning
- Operational management
- Performance improvement
- Financial acumen
- Teamwork and collaboration
Timeline
AVP/Area Branch Manager
STCU
09.2021 - Current
Senior Branch Manager
STCU
05.2017 - 09.2021
Branch Manager
STCU
06.2014 - 05.2017
Deposit Operations Manager
STCU
05.2008 - 06.2014
Bachelor of Arts - Organizational Management
Whitworth University
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