Nicki Bandecchi
Naples
Summary
Dynamic and dedicated professional with experience as a Hostess at Off The Hook Comedy Club. Expert in effective multitasking and customer service, successfully reducing wait times during peak hours. Known for fostering positive relationships and efficiently collaborating with team members to enhance the guest experience. Passionate about creating a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Off The Hook Comedy Club
03.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
Food Runner/Busser
Off The Hook Comedy Club
11.2024 - 03.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Increased customer satisfaction with quick and courteous food delivery.
Food Runner/Busser
Tacos and Tequila
02.2024 - 07.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Increased customer satisfaction with quick and courteous food delivery.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Cashier/Busser
Il Primos Pizza and Wings
08.2020 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported team members with additional tasks, promoting a positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
No Degree - AA Associates
Florida SouthWestern State College
7505 Grand Lely DrHigh School Diploma -
Gulf Coast High School
7878 Shark Way05-2024
Skills
- Effective multitasking
- Customer service
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Greeting guests
- Guest complaint resolution
- Efficient collaboration
- Cleaning and sanitation
- Exceptional communication
- Payment processing
- Server support
- Front-of-house display creation
Timeline
Hostess
Off The Hook Comedy Club
03.2025 - Current
Food Runner/Busser
Off The Hook Comedy Club
11.2024 - 03.2025
Food Runner/Busser
Tacos and Tequila
02.2024 - 07.2024
Cashier/Busser
Il Primos Pizza and Wings
08.2020 - 01.2024
No Degree - AA Associates
Florida SouthWestern State College
High School Diploma -
Gulf Coast High School
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