Nico Ermando

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Monitored project progress, identified risks and took corrective action as needed.
• Facilitated workshops to collect project requirements and user feedback.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Reported regularly to managers on project budget, progress, and technical problems.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Maintained open communication by presenting regular updates on project status to customers.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and initiated projects, managed costs, and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.

• Checking and monitoring for Submission Reservation, Submit ATP & BAUT, BAMS, and Handover Invoice Document (BAST).
• Handle PO Mapping database for delivery project IP RAN end to end process.
• Maintain and manage document GR (GAC/PAC/FAC) and follow up to customer for approval.
• Help Acceptance Manager to closing the Internal/Billing target as planned and follow up to PIC if any issues.
• Manage and maintain ISDP and Tracker 2021 database for Wireless Project under PO year 2021 (RAN & Microwave)
• Reporting progress PAC/FAC to Acceptance Manager and customer (Indosat Ooredoo Hutchison).
• Monitor and Maintain TOP (Top of Payment invoice) and contract reconciliation.
• Schedule review meeting with customers or project stakeholders.
• Maintain Project Wireless and Non wireless IOH including revenue and billing.
• Ensure timely and accurate project billing based on monthly target achievement billing.
• Establish and maintain project different WBS including evidence from Team Regional.
• Track, reconcile and work to minimize project unbilled balances
• Prepare risk and opportunity assessments; develop and execute plan to mitigate risks
• Prepare for update reporting progress acceptance and analysis as required.
• Participate in monthly or weekly project review meetings
• Timely and accurate project settlement, prepare month end project journal entries
• Schedule review meetings with project stakeholders or customers (Indosat).
• Work with the Project Operations stakeholders to update them with information related to project costing and review process.
• Help building and maintaining project tracking dashboards used for project estimation and approvals
• Always maintain an effective and efficient project documentation.

• Responsibility for handling Legal document preparation such as PPJB, AJB, relocation unit appartment.
• Performed administrative function (offer letters, reservations, agreements letter, etc.
• Handling complain and problem solving case customer and worked in collaboration with the Legal Team, notary, marketing and accounting.
• Drafting, reviewing and monitoring Contracts Customer regarding Circuit, Internet & Collocation Agreement.
• Drafting, reviewing and monitoring contracts from Vendor/ Third Party and Building Management.
• Drafting, reviewing and monitoring contracts regarding Financing Documents.
• Recommend and coordinate with external counsel (Lawyers, Notary, Government Officer& Banking Officers).
• Recommend and review legal documents for land acquisition for company needs.

• Carry out operational activities at the branch in accordance with applicable governance and procedures
• Provide a good and correct explanation of Bank's products, programs and services to customers
• Maintain attitude and behavior in accordance with Mandiri’s Bank service quality standards
• Receive, respond, follow up on questions and complaints from customers.
• Serving customers who want to make foreign exchange transactions
• Ensure the correct amount and authenticity of Foreign Banknotes/Rupiah received from customers at the counter
• Updating buying and selling rates according to market movements
• Carrying out administrative tasks for buying and selling foreign exchange (sales and purchases reports, payments, monthly reports, etc.)
• Manage transaction-related payments to customers

• Monitoring stock, order progress and delivery status of stationery.
• Overseeing and managing logistics progress including inventory control, shipping, and customer service.
• Helping business leaders understand and manage expectations, which helps improve relationships with suppliers, customers and employees
• Analyzing current company’s operation procedures, creating necessary measures for improvement.
• Monitors volume of business and determines appropriate work schedule for warehouse team and drivers according to customer’s orders.
• Sets productivity and establishes necessary controls to ensure objectives are met.
• Constantly monitors drivers and shipment process to create an efficient and error free culture.
• Complies with warehousing, material handling, and shipping requirements by studying of supplier’s/customer’s regulations and advising management on needed actions.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Controls inventory levels by conducting physical counts; reconciling with data storage system.
• Create daily report and outstanding delivery plan.
• Maintain customer relations.