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Associate Principal Engineer

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 Results-driven service desk leader with a strong background in team leadership, IT support and service delivery. Demonstrated success in optimizing service desk operations, improving response times, and enhancing customer satisfaction. Proficient in ITIL frameworks, process automation, and team development. Known for driving efficiency, reducing downtime, and fostering a high-performance culture. 

Results-driven Operations & Financial Crime Professional with 10+ years of experience across Transaction Monitoring, AML, Sanctions Screening, and Disputes Operations. Proven track record of managing high-performing teams, improving operational efficiency, and ensuring regulatory compliance. Strong expertise in SLA management, escalations handling, stakeholder communication, and quality control frameworks.

Customer-centric and results-oriented leader with a proven track record of driving operational efficiency, enhancing customer satisfaction, and managing teams in fast-paced environments. Experienced in process improvement, digital transformation, stakeholder engagement, and project management.

Dynamic and results-driven Team Leader with over 8 years of proven experience in leading high-performing teams across customer service, operations, and client management. Recognized for fostering a collaborative work environment, mentoring team members, and consistently exceeding KPIs including CSAT, SLA, and quality metrics. Adept at managing escalations, implementing process improvements, and driving team engagement to deliver exceptional service outcomes. Strong communicator with a strategic mindset, passionate about team development, customer satisfaction, and achieving operational excellence.

NICOLAS HUGO SAPUTRO

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Team Leader Helpdesk

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Teknisi Fiber Optic Provisoning / Assurance

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Team Leader Helpdesk

Helpdesk / Support Staff

High School Diploma -

Teknisi Fiber Optic Provisoning / Assurance

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