Nicole Martel
Coeur d'Alene
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Wolf Lodge Steakhouse. Excelled in optimizing labor costs and enhancing team performance, ensuring top-notch customer service. Skilled in inventory control and staff training, I fostered a positive work environment, driving efficiency and compliance. Achievements include significantly reducing food spoilage, showcasing a blend of strategic oversight and motivational leadership.
Overview
28
28
years of professional experience
Work History
General Manager
Wolf Lodge Steakhouse
03.1997 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Set clear expectations and created positive working environment for employees.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
High School Diploma -
Dekalb County
Clarkston, GA10-1988
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Team leadership
- Staff management
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Schedule management
- Labor cost controls
- Deadline oriented
- Performance improvement
- Employee development
- Purchasing
- Expense control
- Operations oversight
- Quality management
Timeline
General Manager
Wolf Lodge Steakhouse
03.1997 - Current
High School Diploma -
Dekalb County
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