Nicole Ricks
Idaho Falls
Summary
Results-driven customer service professional with 10 years of experience in retail and hospitality roles. Proficient in managing front desks, training employees, and providing exceptional customer service. Skilled in cash handling, POS systems, and data entry. Possess a high school diploma and certifications in customer service and hospitality.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Asst. Manager/front desk
College of Eastern Idaho Bookstore
Idaho Falls
01.2022 - 05.2023
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Communicated plans and actions to meet departmental goals.
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
- Answering Emails & phone inquiries
- Fulfilling online orders/shipping
- Counting safe and maintaining balanced tills
Hostess
Fuji Sushi & Steakhouse
Ammon
03.2019 - 05.2020
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted in seating guests and managing the wait list.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Conversed with members and guests in outgoing and friendly manner.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
Cashier/Customer Service
McDonalds
Salt Lake City
07.2012 - 08.2013
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
Education
High School Diploma -
Lincoln High School
Idaho Falls, ID01.2011
Skills
- Computer skills
- Multi-line phone systems
- Retail Sales
- Internet Research
- Microsoft Word
- Assistant manager experience
- Time management
- Customer Service
- Money Handling
- POS
- Microsoft Powerpoint
- Data Entry
- Front Desk
- De-escalation Skills
- Microsoft Outlook
- Clerical Experience
- Organizational skills
- Phone etiquette
- Office experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Willing To Relocate
- Ammon, ID
- Idaho Falls, ID
- Shelley, ID
Timeline
Asst. Manager/front desk
College of Eastern Idaho Bookstore
01.2022 - 05.2023
Hostess
Fuji Sushi & Steakhouse
03.2019 - 05.2020
Cashier/Customer Service
McDonalds
07.2012 - 08.2013
High School Diploma -
Lincoln High School