Nicole Robinson
Pocatello
Summary
I enter the workforce with out of the box thinking and a passion and drive to learn new things and to do great things. I believe that anything is possible with the right amount of motivation, determination, and passion. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Employment Specialist
Maximus
12.2024 - Current
- Assisted clients in identifying employment goals and career paths.
- Supported job seekers with resume writing and interview preparation techniques.
- Conducted outreach to local businesses for job placement opportunities.
- Provided guidance on job search strategies and resources available.
Fabricator
Thunderbird Irrigation
10.2015 - 12.2026
- Fabricated irrigation components using precision tools and techniques to meet project specifications.
- Assembled complex systems, ensuring adherence to quality standards and operational guidelines.
- Operated CNC machinery to produce custom parts, enhancing production efficiency and accuracy.
- Collaborated with team members to troubleshoot issues, minimizing downtime and improving workflow.
Auto Damage Total Loss Adjuster
Allstate Insurance Co
01.2021 - 08.2023
- Evaluated total loss claims to determine fair settlement amounts and align with company policies
- Conducted comprehensive field inspections to assess damages and gather evidence for claim resolution
- Collaborated with policyholders and agents to facilitate clear communication throughout the claims process
- Streamlined documentation processes, enhancing accuracy and reducing turnaround times for claim approvals
Customer Support Specialist/ Telematics Support Specialist
Allstate Insurance Co
12.2019 - 01.2021
- Resolved customer inquiries using CRM software, ensuring accurate and timely responses.
- Assisted clients with policy changes, enhancing overall customer satisfaction.
- Documented interactions and maintained records in compliance with company standards.
- Collaborated with teams to streamline support processes, improving efficiency.
Foreman Painter
Lonnie Leslie Painting
03.2009 - 12.2019
- Supervised painting crews to ensure high-quality finishes on residential and commercial projects.
- Coordinated project schedules to optimize workflow and meet deadlines effectively.
- Trained new painters on safety protocols, techniques, and equipment usage.
- Inspected completed work for quality assurance and adherence to specifications.
Fryer Operator
JR Simplot
01.2014 - 10.2015
- Operated fryer equipment to ensure consistent food quality and adherence to safety standards.
- Monitored cooking times and temperatures to maintain product consistency and minimize waste.
- Maintained cleanliness of fryer area, adhering to health regulations and promoting a safe work environment.
- Trained new staff on proper frying techniques and equipment operation to enhance team efficiency.
Volunteer Coordinator
Idaho Falls Group Homes
01.2010 - 01.2014
- Coordinated volunteer recruitment and onboarding processes to enhance community engagement.
- Developed training materials for volunteers to ensure consistent service delivery and support.
- Facilitated regular communication between volunteers and management to promote collaboration and alignment.
- Implemented scheduling systems to optimize volunteer assignments based on availability and skill sets.
Clerk Bakery Assistant Manager
Maverick Country Stores
05.2005 - 07.2008
- Managed daily clerical tasks to ensure efficient office operations.
- Processed and organized documentation, enhancing information retrieval efficiency.
- Coordinated scheduling and appointment management for team members.
- Assisted in implementing office procedures, improving workflow consistency.
Door to Door Sales
ACI
02.2004 - 07.2005
- Engaged potential customers through effective door-to-door strategies, enhancing brand visibility and outreach.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Demonstrated product knowledge to address customer inquiries, ensuring informed purchasing decisions.
- Conducted market research to identify new sales opportunities and refine targeting strategies.
Education
Psychology
Idaho State University
Pocatello, IDAssociate of Arts - Criminal Justice
University of Phoenix
Tempe, AZInformation Systems And Business Management
Strayer University
Birmingham, IASkills
- Customer issue escalation
- Analysis skills
- Computer operation
- Property casualty insurance
- Microsoft Outlook
- Microsoft Excel
- Process improvement
- Employment support for career changers
- JavaScript
- Managing customer accounts
- Data entry
- Typing
- Organizational skills
Certification
- Driver's License
- Adjusters license several states June 2024
- Public Adjuster License
- Property & Casualty License
- CompTIA A+
Languages
English
Awards
Honors Role Information Systems and Software
May 2021
Accomplishments
Honors Role Student 2020 and 2021
Timeline
Employment Specialist
Maximus
12.2024 - Current
Auto Damage Total Loss Adjuster
Allstate Insurance Co
01.2021 - 08.2023
Customer Support Specialist/ Telematics Support Specialist
Allstate Insurance Co
12.2019 - 01.2021
Fabricator
Thunderbird Irrigation
10.2015 - 12.2026
Fryer Operator
JR Simplot
01.2014 - 10.2015
Volunteer Coordinator
Idaho Falls Group Homes
01.2010 - 01.2014
Foreman Painter
Lonnie Leslie Painting
03.2009 - 12.2019
Clerk Bakery Assistant Manager
Maverick Country Stores
05.2005 - 07.2008
Door to Door Sales
ACI
02.2004 - 07.2005
Psychology
Idaho State University
Associate of Arts - Criminal Justice
University of Phoenix
Information Systems And Business Management
Strayer University