Nicolette Riepenhoff
Idaho Falls
Summary
Dedicated hospitality and retail professional with a proven track record of achieving company goals through consistent and organized practices. Thrives under pressure and excels at adapting to new situations and challenges to enhance the organizational brand. Recognized for outstanding guest satisfaction scores, multiple awards, and one of the highest quality assurance scores within the brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
My Place Hotel
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Owner
Gulf Cove Cleaning Co.
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
General Manager
Holiday Inn Express
01.2023 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Woodspring Suites Hotel
02.2021 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and maintained relationships with customers and suppliers through account development.
Owner
Riepenhoff Painting Co.
01.2008 - 12.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Server Manager
Texas Roadhouse
01.2014 - 04.2016
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Outside Sales Representative
Spectrum
01.2014 - 02.2016
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Driver Helper
UPS
11.2008 - 03.2013
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
Store Manager
New York and Company
03.2003 - 04.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
BBA - Business
The Ohio State University
01.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Customer Relations
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Vendor relationships
- Deadline-oriented
- Project Management
- Exceptional interpersonal communication
- Purchasing
- Recruitment
- Networking abilities
- Quality Management
- Cost Reductions
- Marketing
- Sales Analysis
- Problem resolution
- Operations management
- Team player
- Time management
Education
Columbus, OH
Contact
Idaho Falls, ID 83402
Accomplishments
I received the 2024 Service of Excellence Award with My Place Hotels. This award was presented to my hotel for surpassing the brand benchmark with an exceptional online reputation, high overall service and loyalty scores, a low number of guest relation cases, and a strong track record of responding to guest reviews and surveys. I have also maintained a Quality Assurance score of 92% since taking over the management of the hotel I currently oversee.
Certification
I have completed the ServSafe certification
Timeline
General Manager
My Place Hotel
01.2024 - Current
General Manager
Holiday Inn Express
01.2023 - 03.2023
Owner
Gulf Cove Cleaning Co.
01.2022 - Current
General Manager
Woodspring Suites Hotel
02.2021 - 03.2023
Server Manager
Texas Roadhouse
01.2014 - 04.2016
Outside Sales Representative
Spectrum
01.2014 - 02.2016
Driver Helper
UPS
11.2008 - 03.2013
Owner
Riepenhoff Painting Co.
01.2008 - 12.2021
Store Manager
New York and Company
03.2003 - 04.2004
BBA - Business
The Ohio State University
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