Dynamic Customer Service Representative with extensive experience at PT Marubun Arrow Indonesia, excelling in order and delivery management. Proven problem-solving and active listening skills enhance customer satisfaction. Proficient in inventory management and adept at fostering strong client relationships, ensuring timely service and support in a fast-paced environment.
Customer Service Representative at PT. Marubun Arrow Indonesia (Marubun Arrow Group, Japanese company).
• Order Management and Delivery Management (Follow up PO from customer and order entry, shipment ad on time delivery )
• Inventory management (maintain inventory level and report every month)
• Customer complain handling
• Filling all records and documentation
• Others (Collaboration with Sales to support customer)
Marketing Officer at PT. Toyota Tsusho Mechanical and Engineering Services Indonesia (Toyota Tsusho Group, Japanese company)
Job Description: Marketing on parts and machinery for industrial company needs.
1. Making transaction trade with supplier and customer from Local and overseas include export-import process.
2. Approach as a marketing / sales perform by professionalism communication skill and must be good looking. Presented for valuable product, advance in presentation to convince and attract customer, give good service, and also after sales service.
3. Job desk are Making RFQ (Request of Quotation) for customer, making PO (Purchase order), calculate budget and profit, maintain schedule delivery order local and overseas, maintain for payment term, lobbied customer in business dealings, as admin sales also for part list and all needed inquiry.
Customer service