Nikki Cafferty
Nampa
Summary
Experienced with coordinating and overseeing shipping operations to ensure timely delivery and accuracy. Utilizes strategic planning and problem-solving skills to optimize logistics workflows. Track record of enhancing team collaboration and maintaining high operational standards.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
19
19
years of professional experience
Work History
Shipping Manager
Interstate Group LLC
05.2006 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
Nursing
Boise State University
Boise, IDHigh School Diploma -
Nampa High School
Nampa, ID01-1995
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Microsoft Excel
- Transportation planning
- Staff leadership
- Invoicing
- Load planning
- Shipping documentation
- Freight negotiation
- Shipping coordination
- Customer service
- Organizational skills
- Scheduling and calendar management
- Document management
- Mail handling
- Staff management
- Employee training
- Team supervision
- Meeting planning
Timeline
Shipping Manager
Interstate Group LLC
05.2006 - Current
Nursing
Boise State University
High School Diploma -
Nampa High School
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