Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Nikky Ramadhan

Nikky Ramadhan

Hospitality Professional

Summary

Dedicated hospitality professional with solid foundation in food and beverage management and extensive expertise in luxury hotel environments. Known for delivering outstanding guest experiences and efficiently overseeing operations. Demonstrates adaptability and collaborative spirit. Eager to further develop skills and expand knowledge within the hospitality industry. Committed to continuous growth and excellence.

Overview

9
9
years of professional experience
10
10
years of post-secondary education
1
1
Language

Work History

Assistant Purchasing Manager

Pt. Daisy Mutiara Samudra
12.2023 - Current
  • Liaised between suppliers and internal departments to resolve order discrepancies or delivery issues promptly.
  • Participated in contract negotiations, establishing mutually beneficial terms for both parties involved in the agreement.
  • Managed supplier relationships, fostering trust and ensuring timely delivery of goods and services.
  • Maintained open lines of communication with internal customers throughout the organization, actively addressing concerns related to purchased goods or services.
  • Managed a team of junior buyers, providing guidance on best practices while overseeing daily operations within the department.
  • Optimized inventory levels by closely monitoring stock and adjusting orders as necessary to meet business demands.

CLUB LOUNGE ATTENDANT

INTERCONTINENTAL HOTEL JAKARTA PONDOK INDAH
04.2022 - 10.2023
  • Managing club lounge seating availability, complete check-in and check-out process, end of day Inventory, end of shift cashiering.
  • Enhanced guest experiences by providing personalized service and expecting to specific needs.
  • Supported a safe environment by adhering to strict sanitation practices when handling food items or cleaning equipment and surfaces.
  • Increased return visits from guests by fostering a memorable, personalized experience and establishing rapport with clientele through attentive service provision.
  • Implemented creative solutions for adapting lounge services during peak times, minimizing wait times for guests without sacrificing quality standards.
  • Developed positive relationships with guests, leading to repeat visits and loyalty to the establishment.
  • Demonstrated strong communication skills when liaising between kitchen staff members and front of house personnel, ensuring efficient coordination of meal preparation services.
  • Managed inventory effectively, reducing waste while ensuring availability of all necessary items for guest enjoyment.

FOOD AND BEVERAGES ATTENDANT (BARISTA/BARTENDER)

INTERCONTINENTAL HOTEL JAKARTA PONDOK INDAH
11.2019 - 04.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Collaborated with team members to improve overall service quality and guest experience.

BANQUET ATTENDANT

INTERCONTINENTAL HOTEL JAKARTA PONDOK INDAH
10.2018 - 11.2019
  • Make preparation for events such as wedding, meeting, gala dinner, gathering.
  • Set up ball room before events and clear up after events.
  • Cleaned and maintained dining area and condiment stations.
  • Serving and assist guest during events.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Liaise with the sales and event organization team regarding the event.
  • Enhanced guest satisfaction by providing exceptional service during banquet events.
  • Facilitated the smooth flow of events by managing guest traffic and coordinating with other departments as necessary.
  • Promoted a positive and enjoyable event experience for guests, resulting in repeat business and increased client referrals.

BARISTA SUPERVISOR

MADELINE RESTAURANT AND BISTRO
03.2016 - 07.2018
  • Supervising 3 barista during shift.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Managing bar area, serve the guest and assist for seating availability.
  • Making order, making training every once a week, make Inventory daily, weekly, monthly.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintain cleanliness for bar area and utensil also checking on grooming standards.
  • Created new training guidelines, and provided staff orientation and training.
  • Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.

Education

BACHELOR OF ARTS -

UNIVERSITY OF AL AZHAR INDONESIA

MASTERCLASS BARISTA -

STARBUCKS COFFEE INDONESIA
08.2019 - Current

GADA PRATAMA - undefined

MARINDO ELANG PERKASA
10.2020 - 2022.11

CLUB MIX DJ - undefined

JAKARTA DJ SCHOOL
05.2021 - Current

Skills

Hospitality

Personal Information

  • Date of Birth: 07/05/88
  • Nationality: Indonesian
  • Driving License: Sim A

Timeline

Assistant Purchasing Manager

Pt. Daisy Mutiara Samudra
12.2023 - Current

CLUB LOUNGE ATTENDANT

INTERCONTINENTAL HOTEL JAKARTA PONDOK INDAH
04.2022 - 10.2023

CLUB MIX DJ - undefined

JAKARTA DJ SCHOOL
05.2021 - Current

GADA PRATAMA - undefined

MARINDO ELANG PERKASA
10.2020 - 2022.11

FOOD AND BEVERAGES ATTENDANT (BARISTA/BARTENDER)

INTERCONTINENTAL HOTEL JAKARTA PONDOK INDAH
11.2019 - 04.2022

MASTERCLASS BARISTA -

STARBUCKS COFFEE INDONESIA
08.2019 - Current

BANQUET ATTENDANT

INTERCONTINENTAL HOTEL JAKARTA PONDOK INDAH
10.2018 - 11.2019

BARISTA SUPERVISOR

MADELINE RESTAURANT AND BISTRO
03.2016 - 07.2018

BACHELOR OF ARTS -

UNIVERSITY OF AL AZHAR INDONESIA

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