Nikola Obernauerová

External SAP SD Consultant for Red Bull HQ Austria supporting sales and logistics operations within international FMCG projects in SAP S/4HANA and Public cloud environments.

• Supporting senior SAP consultants in SAP SD configuration and customizing, including sales documents, pricing, deliveries, billing, and outputs
• Successfully acted as Lead Consultant for selected country-specific legal implementations (e.g. Deposit Return System (DRS), Sugar Tax), supporting compliant go-lives and stable logistics processes
• Providing post–go-live (hypercare) support, ensuring timely issue resolution and smooth transition to business-as-usual operations
• Participating as a supporting consultant in additional international SAP initiatives, including SAP Transportation Management (TM) implementation
• Executing unit testing, integration testing, and UAT for logistics-relevant SAP changes
• Supporting incident resolution and end-user queries during implementation and hypercare phases
• Analyzing business and process requirements and assisting with documentation and operational reporting
• Collaborating with cross-functional teams across SD, MM, FI, and TM modules

Freelance Customer Service & Logistics Manager supporting a startup FMCG distribution business, responsible for building and managing logistics and customer service operations from the ground up, covering both B2B and B2C distribution models, with full ownership of B2B logistics setup.

• Designed and implemented the end-to-end logistics and customer service framework in a greenfield startup environment
• Fully managed B2B logistics operations, including order management, warehousing coordination, distribution, invoicing, and customer communication
• Supported B2C distribution processes in cooperation with internal teams and external logistics partners
• Selected, negotiated, and contracted third-party logistics (3PL) providers for warehousing and distribution services
• Coordinated daily operations with 3PL warehouses and transport providers, ensuring service reliability and inventory accuracy
• Owned order-to-cash processes, including order intake, delivery planning, shipment tracking, and billing coordination
• Established KPIs and service level expectations to support cost-efficient and scalable logistics operations
• Resolved operational issues and customer escalations, maintaining high customer service standards
• Successfully built stable logistics operations supporting the startup’s transition from initial setup to regular commercial operations

Project-based role focused on the preparation of a third-party logistics (3PL) tender for FMCG distribution.

• Prepared and coordinated the 3PL tender process, including requirements definition and supplier comparison
• Supported the evaluation of logistics service providers from operational and cost perspectives
• Coordinated tender-related activities with internal stakeholders and external 3PL candidates
• Led and coordinated a small project team of two during the tender preparation phase
• Contributed to the definition of logistics requirements, KPIs, and service expectations
• Ensured documentation and structured handover of tender outcomes
• Contributed to a successful 3PL tender process, supporting future logistics cost optimisation and improved service structure

Operational logistics and customer service role within a high-volume FMCG environment, supporting daily distribution operations for the CZ/SK market and acting as SAP SD Key User.

• Managed end-to-end order processing, including sales orders, deliveries, invoicing, and logistics coordination for CZ/SK customers
• Coordinated daily operations with external warehouses and transport partners (3PLs), ensuring reliable distribution and service continuity
• Ensured high inventory accuracy through stock monitoring, discrepancy resolution, and close coordination with 3PL partners.
• Supported inventory management, stock movements, discrepancy resolution, and availability checks
• Acted as SAP SD Key User, supporting users, analyzing incidents, and coordinating issue resolution with IT teams
• Supported EDI-related processes and ensured data accuracy across sales and logistics flows
• Monitored and evaluated 3PL partner performance through KPI tracking and regular operational reviews
• Prepared monthly logistics reports and closing activities for Red Bull HQ
• Participated in system updates, testing, and business requirement implementations
• Contributed to logistics process improvements and cost optimisation initiatives
• Provided customer service support, including issue resolution and complaint handling
• Participated in early preparation phases of a 3PL tender project, supporting logistics analysis and data preparation

Customer service and logistics role within a global manufacturing and distribution environment, supporting international deliveries of automotive components (starters and alternators).

• Managed end-to-end order fulfilment processes, including order processing, delivery planning, preparation of delivery notes, and transport documentation
• Coordinated international logistics and transportation, covering road and air freight
• Planned and managed transportation with multiple global carriers
• Prepared and coordinated export and customs documentation to ensure compliant international deliveries
• Supported customs clearance processes and communication with forwarding partners
• Supported demand forecasting and production planning based on customer requirements from global markets
• Coordinated closely with production and purchasing teams to ensure material availability and on-time manufacturing
• Performed logistics and forecasting activities without ERP support, using advanced Excel-based planning and tracking tools
• Monitored shipments and proactively resolved delivery exceptions and delays
• Communicated directly with international customers regarding order status, lead times, and delivery schedules

HR support role within a manufacturing and corporate environment, providing operational and administrative support to HR processes.

• Supported day-to-day HR operations, including employee administration, contracts, and HR documentation
• Assisted with recruitment and onboarding processes for production and office roles
• Maintained HR records and employee data, ensuring accuracy and confidentiality
• Coordinated internal communication between employees, HR, and management
• Supported payroll-related administration and cooperation with external payroll providers
• Prepared monthly employee benefits closing and reporting, ensuring data accuracy and timely submission
• Assisted with HR reporting and basic workforce data analysis

Front office leadership role within a corporate financial services environment.

• Led and coordinated a team of receptionists, including scheduling, task allocation, and daily supervision
• Ensured professional front desk operations and high-quality service for clients and management
• Acted as a primary contact point for internal departments and external partners
• Supported administrative and office coordination activities