Ni Luh Putu Sudarwati
Assistant Sales Manager
Denpasar
Summary
Dynamic professional with a proven track record in reservations management and exceptional guest services, notably at Soori Bali. Excelled in relationship building, achieving sales targets, and enhancing customer satisfaction through strategic marketing and team development. Skilled in travel coordination and telephone etiquette, consistently exceeding employer expectations without relying on numerical achievements.
Overview
2025
2025
years of professional experience
Work History
Assistant Sales Manager Events and Weddings
Soori Bali
Tabanan, Bali
05.2024 - 08.2024
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Tailored sales pitches to match customer needs, increasing conversion rates.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
Travel Concierge
NIHI Sumba Resort
5 2017 - 04.2024
- Contacting upcoming guest and provide the arrival details how to get to the island.
- Facilitated guest requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responded to guest inquiries to maximize guest satisfaction.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
Space Management Staff
Karma Royal Group
05.2012 - 09.2016
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Strengthened communication skills through regular interactions with others.
Hostess
Emirates Leisure Retails
01.2007 - 03.2009
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
Front Office Receptionist
Santika Premier Beach Hotel And Resort
06.2006 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Maintained transaction security by verifying payment cards against identification.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeping Trainee
YWCA Fort Canning Lodge
11.2005 - 05.2006
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
No Degree - Hotel Management
Bali Hotel School
Denpasar 08.2004 -
Skills
Reservations management
Guest services
Travel coordination
Telephone etiquette
Marketing
Team building and development
Relationship building and management
Timeline
Assistant Sales Manager Events and Weddings
Soori Bali
05.2024 - 08.2024
Space Management Staff
Karma Royal Group
05.2012 - 09.2016
Hostess
Emirates Leisure Retails
01.2007 - 03.2009
Front Office Receptionist
Santika Premier Beach Hotel And Resort
06.2006 - 01.2007
Housekeeping Trainee
YWCA Fort Canning Lodge
11.2005 - 05.2006
No Degree - Hotel Management
Bali Hotel School
08.2004 -
Travel Concierge
NIHI Sumba Resort
5 2017 - 04.2024
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