Ni Made Ayu Lestari

• Ran errands to support daily needs of management.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Addressed and remedied all patient or team member issues.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Developed close working relationships with front office and back office staff.
• Assisted with regulatory issues such as compliance.
• Oversaw accounting, budgeting, and financial reporting.
• Managed 361 specialist doctor with various personalities and from different cultures
• Created and implemented organizational policies and procedures.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Prepared and processed patient referrals and transfer requests.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• To set a framework for health promotion and the demands on the organization and the staff in order to meet the patients' needs for health promotion. This implies the identification of patients' needs, patient education and advice (in order to empower the patient to correct risk factors), programmes for interventions and rehabilitation, cooperation with other sectors in health care to ensure continuity of care, and a special focus on facilitating a healthy workplace.

• Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
• Identified and reported audit issues.
• Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
• Produced audit reports.
• Investigated discrepancies discovered during auditing process.
• Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
• Prepared and distributed risk and audit reports to appropriate personnel.
• Explained risk and compliance concepts to managers and executives.
• Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
• Reviewed and identified risks, analyzed controls and tested compliance.
• Evaluated company's policies to determine how well standards adhered to best practices.
• Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
• Reduced risk of fraud with thorough investigations into irregular financial transactions.
• Strengthened internal control systems by conducting comprehensive risk assessments and audits.
• Increased awareness of risk management principles, organizing workshops for department heads and management.
• Improved compliance with regulatory standards through meticulous internal policy reviews and updates.
• Fostered culture of transparency and accountability, conducting regular meetings to discuss audit findings and corrective actions.
• Improved operational effectiveness, analyzing and recommending optimizations for supply chain processes.
• Promoted best practices in data management and privacy by auditing information systems for security vulnerabilities.

• Maintained an organized system for tracking medical supplies inventory, ensuring optimal stock levels at all times.
• Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Coordinate and communicate facilities need to run daily services in Cardiac center
• Provide all cardiac center document for hospital accreditation

Optimized coordination to maintain efficient emergency room operations.

• Mentored junior doctors, fostering professional growth and a commitment to high-quality patient care.
• Enhanced patient care by efficiently diagnosing and treating a wide range of medical emergencies.
• Educated patients and families on proper care and follow-up, promoting long-term health management.
• Expedited admissions process for critically ill patients requiring immediate attention by collaborating closely with admitting physicians.
• Conducted thorough assessments of incoming patients to determine appropriate treatment plans quickly and accurately.
• Improved patient outcomes by implementing evidence-based medical practices and staying current on industry advancements.
• Reduced wait times for patients through effective triage and prioritization of cases.
• Participated in hospital-wide quality improvement initiatives, contributing to better emergency department processes and protocols.
• Assisted in updating hospital protocols based on latest research findings, ensuring continuous improvement in patient care standards.
• Increased efficiency within the emergency department by actively participating in multi-disciplinary team meetings aimed at streamlining workflows.
• Served as a liaison between the ER and other hospital departments, coordinating seamless transitions for patients needing specialized care.
• Managed challenging situations with empathy and professionalism, diffusing potential conflicts among stressed patients or family members.
• Determined emergency situation and developed plan of action.
• Monitored patient condition and communicated findings to nursing staff.
• Assisted with mobilization, ambulation and transport of patients.
• Referred patients to specialists or other practitioners for treatment.
• Prescribed medications, recommended treatments or suggested related therapeutic procedures.
• Determined and ordered tests and diagnostic images to determine patient conditions.

• Diagnosed and treated patients with aesthetic problem
• Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
• Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
• Enhanced collaboration among healthcare team members for optimal patient care delivery.