NI MADE HERLYANA

• Direct involved in the project Claim system ( CIGNUS) , Automated notification claim( CENTAUR) , migrate system , Rebranding Company
• Monitor and maintain daily process claim individual and credit life
• Managing team to achieve SLA
• Contribute and supporting new product launching
• Handling complaint from client , Agency and Banc assurance
• Create report , analyze , and interpret performance data
• Supervise 4 staff claim , 3 Admin claim , 1 investigator claim

• Direct Involved in the project claim: STP claim, Digital Claim, RPA enrolment, automated notification claim (SMS, Email, Letter), Clarity, Wilson Project (Migrate system PTCL to FWDII)
• Monitor and maintain daily process claim and provider
• Contribute and supporting new product launching
• Handle complaint form client from: agency, bancassurance
• Create reports, analyze and interpret performance data
• Supervise 7 staff claim, 3 claim Admin, 2 Investigator claim

• Supervise 3 staff claim
• Involved in the e Claim Project
• Involved enhancement system Life Asia
• Create reports, analyze and interpret performance data
• Handle complaint form client from: agency, bancassurance

• Monitor and maintain daily process claim and provider
• Contribute and supporting new product launching
• Handle daily process operations like: data new business, withdrawal, report Financial statement to OJK
• Handle daily process like: analyse, investigate, approved for claim Individual and Credit Life
• Handle complaint from client
• Supervise 2 staff claim

• Handle daily process like: analyse, investigate, approved for claim Individual and Credit Life
• Handle complaint from client
• Supervise 2 staff claim

• Handle daily process like: analyse, investigate, approved
• Handle complaint from client

Handle daily process Claim Group