NI MADE PURWITASARI
Operational Manager
Denpasar
Summary
Dynamic Operational Manager with a proven track record at Vazati Management, enhancing efficiency and customer satisfaction through innovative solutions and effective team leadership. Skilled in operations management and conflict resolution, I excel in optimizing processes and fostering a collaborative work environment, driving significant improvements in service quality and operational performance.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Operational Manager
Vazati Management
01.2021 - Current
- Oversaw the daily operations of 40+ unit villas, ensuring exceptional guest experiences and operational efficiency.
- Demonstrated expertise in conflict resolution, mediating disputes and facilitating a harmonious work environment.
- Improved customer satisfaction through consistent quality control and proactive issue resolution.
- Coordinated interdepartmental efforts to manage resources and meet project deadlines.
- Enhanced team productivity through effective communication, training, and performance evaluations.
- Oversee and direct managerial activities to ensure seamless operations.
- Provide regular progress reports to the Director.
- Escalate operational issues to the property owner.
- Evaluate and review Head of Division performance.
- Make strategic decisions on operational matters.
- Effectively managed various emails, ensuring timely responses and seamless communication.
Villa Manager
Vazati Management
11.2018 - 01.2021
- Fostered a positive work environment through teamwork, conflict resolution, and staff support.
- Optimized villa operations, inventory management, and sales strategies to drive results.
- Provided exceptional customer service, exceeding guest expectations and increasing satisfaction ratings.
- Maintained high property standards through regular inspections, maintenance, and contractor communication.
- Managed daily villa operations and inventory levels.
- Maintained property quality and standards.
- Assisted with check-in and check-out processes.
- Reported property issues and guest concerns.
- Developed and maintained good guest relationships and communication.
Duty Manager
Vazati Management
08.2017 - 11.2018
- Provided exceptional customer support, addressing concerns with friendly, knowledgeable, and professional service.
- Demonstrated flexibility and reliability, handling after-hours activities, including early/late check-ins and check-outs.
- Served as a trusted point of contact for guests, offering expert guidance and problem-solving support.
- Ensured seamless communication and issue resolution for guests.
- Managed all guest needs outside regular office hours.
Asst. Operational Manager
Bali Management.villas
08.2015 - 08.2017
- Ensured property quality met exceptionally high standards.
- Scheduled and supervised housemaids to maintain impeccable cleanliness and attention to guest needs.
- Assisted with check-in and check-out processes, and periodically handled room cleaning and other guest needs, providing exceptional guest relations and support
Butler
Villa Kukka Seminyak
01.2014 - 08.2015
- Delivered personalized and attentive services to guests, tailoring experiences to their preferences.
- Coordinated seamless travel arrangements for guests, ensuring hassle-free trips.
- Arranged extra amenities, inspected cleaning tasks, and maintained public areas to ensure exceptional quality.
- Cleaned rooms, maintained cleanliness standards, and ensured spotless public areas.
- Managed daily check-in/check-out, sent petty cash reports to the owner, and maintained overall operational efficiency.
Education
Bachelor of Management - Management
Universitas Terbuka
Denpasar, Indonesia 01.2022 - Current
High School Diploma -
Senior High School 1 Pupuan
Tabanan, Indonesia 06.2009 - 06.2012
Skills
Operations management
Certification
Webinar HR Introduction, Quantum HR Indonesia - 10 February 2025
Languages
Indonesian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsTimeline
Webinar HR Introduction, Quantum HR Indonesia - 10 February 2025
02-2025
HR Staff Online Training, Quantum HR Indonesia - 15-16 February 2025
02-2025
Latihan Kasus: Payroll, Compensation & Benefit bagi HR, Ioda Academy - 12 - 13 February 2025
02-2025
Public Speaking "Empowering Woman", Classy Training Center - 20 February 2025
02-2025
Bachelor of Management - Management
Universitas Terbuka
01.2022 - Current
Operational Manager
Vazati Management
01.2021 - Current
Villa Manager
Vazati Management
11.2018 - 01.2021
Duty Manager
Vazati Management
08.2017 - 11.2018
Asst. Operational Manager
Bali Management.villas
08.2015 - 08.2017
Butler
Villa Kukka Seminyak
01.2014 - 08.2015
High School Diploma -
Senior High School 1 Pupuan
06.2009 - 06.2012
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