Ni Made Widiasih
Reataurant General Manager
Denpasar,Indonesia
Summary
Dynamic Restaurant General Manager with extensive experience at PT. Rekso Nasional Food (McDonald’s), excelling in inventory management and staff scheduling. Proven track record in boosting customer satisfaction through effective conflict resolution and strategic planning, while optimizing budgets and enhancing operational efficiency. Passionate about fostering high-performing teams and delivering exceptional service.
Overview
18
18
years of professional experience
1
1
Language
Work History
Restauran General Manager
PT. Rekso National Food (McDonald’s)
Makassar
01.2024 - Current
- Directed all aspects of daily business activities including budget supervision, inventory management, and maintaining vendor relationships.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Restaurant General Manager
PT.Rekso Nasional Food (McDonald’s)
Palu
08.2023 - 12.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
First Assistand Manager
PT.Rekso Nasional Food (McDonald’s)
Denpasar
01.2020 - 07.2023
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
Assistand Manager
PT.Rekso Nasional Food (McDonald’s)
Denpasar
06.2012 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Crew Magang
PT. Rekso Nasional Food (McDonald’s)
Denpasar
10.2007 - 06.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Sarjana - Ekonomi
Universitas Hindu Indonesia
Denpasar06.2012
Skills
Inventory management
Staff Scheduling
Budgeting
Conflict resolution techniques
Food preparation and safety
Point of Sale (POS) system operation
Recruitment
Trained in performance and wage reviews
Cost-controls
Inventory control and record keeping
Passion for customer satisfaction
Business operations expertise
Operations management
Staff Management
Kitchen equipment operation and maintenance
Performance improvement
Safe food handling
Strategic planning
Timeline
Restauran General Manager
PT. Rekso National Food (McDonald’s)
01.2024 - Current
Restaurant General Manager
PT.Rekso Nasional Food (McDonald’s)
08.2023 - 12.2023
First Assistand Manager
PT.Rekso Nasional Food (McDonald’s)
01.2020 - 07.2023
Assistand Manager
PT.Rekso Nasional Food (McDonald’s)
06.2012 - 12.2019
Crew Magang
PT. Rekso Nasional Food (McDonald’s)
10.2007 - 06.2012
Sarjana - Ekonomi
Universitas Hindu Indonesia