Nina Marlina
Customer Support And Logistic Manager
DKI Jakarta,Jakarta
Summary
I am strong person who always do the best in anything including all the challange given by company. Many rules that i have been there and it develop me to enrich my knowledge with goal the satisfaction in all the part.
And all thing can be happend once we have a good team and also we able to become a good leader.
Overview
20
20
years of professional experience
Work History
Customer Support and Logistic Manager
PT Airbus Indonesia Nusantara
DKI Jakarta
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Project Manager, PMO
PT Airbus Indonesia Nusantara
DKI Jakarta
04.2015 - 04.2019
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Reduced project costs through diligent budget management and cost-saving measures.
- Cultivated strong relationships with clients, leading to repeat business and positive referrals.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
Account Manager
PT Airbus Indonesia Nusantara
DKI Jakarta
04.2013 - 04.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed and implemented strategies to increase client retention.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Buasiness Development
PT Gapura Angkasa
DKI Jakarta
03.2004 - 02.2011
- Conducted market research to identify new opportunities for business expansion and diversification.
- Developed comprehensive business plans to drive company growth and achieve long-term objectives.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
- Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
- Analyzed competitor strategies to develop countermeasures that ensured continued market dominance.
- Expanded client base by identifying and targeting key industry decisionmakers.
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Education
Bachelor Of Economics - Managerial Economics
03.2004
Skills
Business Development
Financial Management
Contract Management
Sales and marketing
Project Management
Improvement initiatives
Policies and procedures
Negotiation
Budgeting
Operations management
Key Performance Indicators
Timeline
Customer Support and Logistic Manager - PT Airbus Indonesia Nusantara
04.2019 - Current
Project Manager, PMO - PT Airbus Indonesia Nusantara
04.2015 - 04.2019
Account Manager - PT Airbus Indonesia Nusantara
04.2013 - 04.2015
Buasiness Development - PT Gapura Angkasa
03.2004 - 02.2011
University of Mercu Buana - Bachelor Of Economics, Managerial Economics