Nina Marlina
Customer Support And Logistic Manager
DKI Jakarta,Jakarta
Summary
I am strong person who always do the best in anything including all the challange given by company. Many rules that i have been there and it develop me to enrich my knowledge with goal the satisfaction in all the part.
And all thing can be happend once we have a good team and also we able to become a good leader.
Overview
20
20
years of professional experience
Work History
Customer Support and Logistic Manager
PT Airbus Indonesia Nusantara
DKI Jakarta
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Project Manager, PMO
PT Airbus Indonesia Nusantara
DKI Jakarta
04.2015 - 04.2019
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Reduced project costs through diligent budget management and cost-saving measures.
- Cultivated strong relationships with clients, leading to repeat business and positive referrals.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
Account Manager
PT Airbus Indonesia Nusantara
DKI Jakarta
04.2013 - 04.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed and implemented strategies to increase client retention.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Buasiness Development
PT Gapura Angkasa
DKI Jakarta
03.2004 - 02.2011
- Conducted market research to identify new opportunities for business expansion and diversification.
- Developed comprehensive business plans to drive company growth and achieve long-term objectives.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
- Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
- Analyzed competitor strategies to develop countermeasures that ensured continued market dominance.
- Expanded client base by identifying and targeting key industry decisionmakers.
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Education
Bachelor Of Economics - Managerial Economics
03.2004
Skills
Timeline
Customer Support and Logistic Manager - PT Airbus Indonesia Nusantara
04.2019 - Current
Project Manager, PMO - PT Airbus Indonesia Nusantara
04.2015 - 04.2019
Account Manager - PT Airbus Indonesia Nusantara
04.2013 - 04.2015
Buasiness Development - PT Gapura Angkasa
03.2004 - 02.2011
University of Mercu Buana - Bachelor Of Economics, Managerial Economics
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