Summary
Overview
Work History
Education
Skills
Timeline
Nina Marlina

Nina Marlina

Customer Support And Logistic Manager
DKI Jakarta,Jakarta

Summary

I am strong person who always do the best in anything including all the challange given by company. Many rules that i have been there and it develop me to enrich my knowledge with goal the satisfaction in all the part.

And all thing can be happend once we have a good team and also we able to become a good leader.

Overview

20
20
years of professional experience

Work History

Customer Support and Logistic Manager

PT Airbus Indonesia Nusantara
DKI Jakarta
04.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

Project Manager, PMO

PT Airbus Indonesia Nusantara
DKI Jakarta
04.2015 - 04.2019
  • Enhanced team performance through effective coaching, mentoring, and performance monitoring.
  • Managed cross-functional teams to deliver projects on time, within scope, and under budget.
  • Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
  • Facilitated collaboration between diverse teams to achieve common goals and drive project success.
  • Reduced project costs through diligent budget management and cost-saving measures.
  • Cultivated strong relationships with clients, leading to repeat business and positive referrals.
  • Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
  • Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
  • Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
  • Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
  • Developed comprehensive project plans for successful execution and timely completion of projects.
  • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
  • Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.

Account Manager

PT Airbus Indonesia Nusantara
DKI Jakarta
04.2013 - 04.2015
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Developed and implemented strategies to increase client retention.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Buasiness Development

PT Gapura Angkasa
DKI Jakarta
03.2004 - 02.2011
  • Conducted market research to identify new opportunities for business expansion and diversification.
  • Developed comprehensive business plans to drive company growth and achieve long-term objectives.
  • Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
  • Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
  • Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
  • Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
  • Analyzed competitor strategies to develop countermeasures that ensured continued market dominance.
  • Expanded client base by identifying and targeting key industry decisionmakers.
  • Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
  • Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Represented company and promoted products at conferences and industry events.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.

Education

Bachelor Of Economics - Managerial Economics

University of Mercu Buana, DKI Jakarta
03.2004

Skills

Timeline

Customer Support and Logistic Manager - PT Airbus Indonesia Nusantara
04.2019 - Current
Project Manager, PMO - PT Airbus Indonesia Nusantara
04.2015 - 04.2019
Account Manager - PT Airbus Indonesia Nusantara
04.2013 - 04.2015
Buasiness Development - PT Gapura Angkasa
03.2004 - 02.2011
University of Mercu Buana - Bachelor Of Economics, Managerial Economics
Nina MarlinaCustomer Support And Logistic Manager