Ni Putu Juliani
Bloomington
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
JW Marriott Minneapolis Mall of America
Bloomington
06.2023 - 06.2024
- Experienced Front Desk Agent at JW Marriott Minneapolis Mall of America with a strong background in Front Office Operations and Customer Experience
- Demonstrated ability to provide exceptional guest service, efficiently manage check-ins and check-outs, and handle any guest inquiries or issues with professionalism and efficiency
- Skilled in utilizing hotel management systems to ensure smooth operations and guest satisfaction
- A dedicated team player with a keen eye for detail and a passion for creating memorable experiences for guests.
Assistant Manager of Operation
Pool Fusion and Bar
Singapore
05.2022 - 05.2023
- Managed day-to-day operational activities, including scheduling, inventory management, and quality control to ensure smooth and efficient operations
- Trained and supervised team members to uphold company standards and deliver exceptional customer service
- Collaborated with cross-functional teams to streamline processes and optimize workflow, leading to enhanced operational performance and cost savings.
Food And Beverage Supervisor
Chang Korean BBQ
Singapore
07.2020 - 01.2021
- Oversaw daily operations of the food and beverage department, including staff management, scheduling, inventory control, and vendor relations
- Implemented new training programs to improve staff performance and enhance customer service experience
- Collaborated with kitchen and serving staff to plan and execute seasonal menu updates and special events.
Front Office Supervisor
Aleva Villas Seminyak
Bali
06.2019 - 11.2019
- Oversaw and coordinated daily operations of the front office, including check-ins, check-outs, and resolving guest issues to ensure a positive guest experience
- Managed a team of front desk agents by providing training, guidance, and support to ensure efficient and professional service delivery
- Implemented and maintained front desk procedures and protocols to streamline operations and improve efficiency.
Front Desk Agent
Aleva Villas Seminyak
Bali
09.2017 - 06.2019
- Greeted and assisted guests in a professional and courteous manner at the front desk
- Managed check-in and check-out processes efficiently, ensuring accuracy and guest satisfaction
- Handled phone calls, reservations, and inquiries promptly and accurately
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests
- Addressed guest concerns and escalated issues to management as needed to ensure a positive experience.
Telephone Operator
Kuta Central Park Hotel
Bali
03.2017 - 09.2017
- Managed a high volume of phone calls and emails, providing prompt and accurate information to guests and coworkers
- Processed payments, reservations, and room assignments efficiently and accurately using the hotel's reservation system
- Assisted guests with special requests, complaints, and inquiries, resolving issues promptly and to their satisfaction
- Maintained a clean and organized front desk area, including stocking supplies, keeping records updated, and coordinating with other departments for guest requests.
Front Desk Agent
D'Wina Villas Canggu
Bali
04.2016 - 01.2017
- Greeted and assisted hotel guests at the front desk with checking in/out, providing information about hotel amenities, and resolving any guest inquiries or issues promptly and courteously
- Handled cash, credit card transactions, and maintained accurate records of guest transactions while adhering to established accounting procedures to reconcile daily financial reports
- Developed positive relationships with guests by delivering exceptional customer service and personalized attention, resulting in high satisfaction ratings and repeat business.
Telephone Operator Internship
Kuta Station Hotel & Spa
Bali
04.2015 - 08.2015
- Managed a high volume of phone calls and emails, providing prompt and accurate information to guests and coworkers
- Maintained accurate and up-to-date call logs and records of all incoming and outgoing calls
- Operated switchboard equipment and managed multiple telephone lines simultaneously
- Assisted with coordinating conference calls and assisting with any technical difficulties during calls.
Education
Diploma in Hospitality Administration/Management -
Stanfort Academy
Singapore05.2022
Professional Certification in Retail Management -
Teg International College
Singapore06.2020
Vocational High School in Hospitality Management -
SMK Wira Harapan
Bali, Indonesia05.2016
Skills
- Guest Relations
- Front Office Support
- Room assignments
- Credit and cash payments
- Problem-solving skills
- Hospitality services
- POS Systems
Websites
Certification
- American Hospitality Academy - Hospitality Professional 01/01/24
- Alison - Diploma in Human Resource 02/01/24
Accomplishments
Legacy Award Receptionist, 02/01/24, JW Marriott Minneapolis Mall of America
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Malay
Proficient (C2)
C2
Timeline
Front Desk Agent
JW Marriott Minneapolis Mall of America
06.2023 - 06.2024
Assistant Manager of Operation
Pool Fusion and Bar
05.2022 - 05.2023
Food And Beverage Supervisor
Chang Korean BBQ
07.2020 - 01.2021
Front Office Supervisor
Aleva Villas Seminyak
06.2019 - 11.2019
Front Desk Agent
Aleva Villas Seminyak
09.2017 - 06.2019
Telephone Operator
Kuta Central Park Hotel
03.2017 - 09.2017
Front Desk Agent
D'Wina Villas Canggu
04.2016 - 01.2017
Telephone Operator Internship
Kuta Station Hotel & Spa
04.2015 - 08.2015
Diploma in Hospitality Administration/Management -
Stanfort Academy
Professional Certification in Retail Management -
Teg International College
Vocational High School in Hospitality Management -
SMK Wira Harapan
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