Ni Putu Sri Diana

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Monitored health and safety standards to maintain a clean, safe working environment.

• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Checked in with servers to confirm preparedness before seating customers.

Checking Daily Reservation & ensure all the table been set up base on Reservation

Updated Daily Special Menu

Report Daily Guest References

Follow up Guest complaints

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Operated Type POS systems to cash out customer checks and complete order transactions.

Take Order Food and Beverage

Make Recommendation Before Start

Checking Daily special

Maintenance Cleanliness of workplace

To ensure all the guest Satisfaction about food Beverage as well as the service from the team

Organized And checking all the Station & Team before operation begin