Dynamic leader with a proven track record at PT Solusindo Komputama, excelling in strategic planning and innovation management. Expert in budget management and relationship building, I successfully led digital transformation initiatives, enhancing operational efficiency and client satisfaction. Committed to fostering high-performing teams and driving business growth through effective communication and analytical thinking.
Overview
12
12
years of professional experience
Work History
Director
PT Solusindo Komputama
03.2013 - Current
Spearheaded innovative approaches to resource allocation and strategic planning.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Define and execute the company’s technology roadmap aligned with overall business goals.
Lead digital transformation initiatives and evaluate emerging technologies.
Collaborate with C-level executives to identify opportunities for process automation and system enhancements.
Manage software development teams, ensuring timely delivery of high-quality software products.
Establish best practices in agile development, DevOps, testing, and release management.
Monitor product lifecycle from concept to deployment and post-launch support.
Oversee the company’s IT systems, networks, hardware, and cloud-based environments.
Ensure high availability, data integrity, and cybersecurity across all systems.
Manage procurement of IT tools, licenses, and services.
Lead and mentor IT and software engineering teams; foster a culture of continuous improvement.
Evaluate team performance, provide training, and support career development initiatives.
Build a high-performing team through strategic hiring and succession planning.
Develop and manage the technology department’s annual budget.
Oversee negotiations and relationships with IT vendors, consultants, and service providers.
Optimize resource allocation and ensure ROI on technology investments.
Ensure compliance with relevant regulations (e.g., GDPR, ISO 27001, etc.).
Develop and enforce IT policies, disaster recovery plans, and data protection protocols.
Conduct regular audits and risk assessments to identify vulnerabilities.
Serve as the key point of contact between the IT department and executive management.
Provide regular updates on technology performance, challenges, and strategic recommendations.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Business Consultant
TJM Auto Care (Automotive Industry)
01.2024 - 12.2024
Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
Developed complete business plans and operational strategies for new and existing business.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Led restructuring of organization internal processes, resulting in improved performance.
Analyze current business performance and develop strategic plans for growth and profitability.
Identify new business opportunities, partnerships, or market segments.
Recommend improvements in pricing, service offerings, and promotional strategies.
Evaluate and streamline workshop workflows, including vehicle intake, inspection, service, and delivery processes.
Optimize parts inventory management and vendor relationships.
Improve resource utilization (manpower, equipment, tools) to increase service throughput.
Conduct cost-benefit analysis of operations and new initiatives.
Monitor KPIs such as revenue per unit, cost per job, customer retention, and workshop efficiency.
Provide recommendations to reduce operational costs and improve margins.
Evaluate current marketing strategies and propose data-driven improvements.
Work with marketing teams to develop campaigns for customer acquisition, loyalty programs, and upselling services.
Monitor customer satisfaction and implement service quality improvements based on feedback.
Recommend and support the implementation of digital tools (e.g., booking systems, CRM, inventory management software).
Analyze workshop performance data and generate actionable reports for decision-making.
Help train staff in the adoption of new systems and processes.
Review and refine Standard Operating Procedures (SOPs) for service delivery, customer handling, and internal operations.
Coach managers and supervisors to ensure consistent execution of best practices.
Provide support in recruitment planning and performance management initiatives.
Ensure compliance with automotive service regulations, safety standards, and customer service policies.
Identify and mitigate potential operational and financial risks.
Business development of TJM Academy. Design, concept, prepare curriculum and manage the internal team from scratch to ready-to-live business.
Business development of TJM Express (automotive franchise). Design, concept, prepare curriculum and manage the internal team from scratch to ready-to-live business.
Handling and managing the operation of TJM Auto Care from the accounting department to the front office.
Ensuring and leverage the efficiency and effectiveness of the business.
Plan and execute the business strategy to leverage the business growth and prepare business reports directly to the business owner.
Generated reports detailing findings and recommendations.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Developed effective improvement plans in alignment with goals and specifications.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Manage operational activities of approximately 15 branches of TJM Auto Care.
Acquired, negotiation and develop business for franchisee of TJM Express franchise.
Trainer & Implementor – I2 Analyst’s Notebook
Badan Narkotika Nasional
04.2022 - 09.2022
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Direktorat IV Bareskrim Mabes Polri
04.2022 - 07.2022
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Badan Intelijen Negara
01.2022 - 03.2022
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Badan Intelijen Negara
06.2021 - 10.2021
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Interpol X Kementerian Kelautan Dan Perikanan
01.2021 - 05.2021
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Badan Narkotika Nasional
07.2020 - 10.2020
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Badan Intelijen Negara
03.2020 - 06.2020
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
Trainer & Implementor – I2 Analyst’s Notebook
Badan POM
08.2019 - 12.2019
Design and deliver comprehensive training sessions (basic to advanced levels) on IBM i2 Analyst’s Notebook to end-users and analysts.
Develop customized training materials, manuals, and quick reference guides.
Conduct workshops, simulations, and scenario-based exercises for real-world application.
Install and configure IBM i2 Analyst’s Notebook and supporting components in client environments.
Support data integration from client systems (e.g., SQL, Excel, XML, or proprietary sources) into i2.
Customize visualizations, templates, and schemas based on operational requirements.
Provide technical assistance during and after implementation to resolve software or integration issues.
Offer expert advice on best practices for data handling, entity mapping, and link analysis.
Collaborate with client IT teams to ensure system compatibility and security compliance.
Act as a liaison between the client and internal technical teams during the project lifecycle.
Gather and analyze user requirements to recommend workflows and use cases.
Advise clients on how to maximize the value of i2 for criminal intelligence, fraud detection, threat analysis, or other investigative needs.
Prepare detailed documentation on system setup, training outcomes, and user feedback.
Report progress, challenges, and post-training evaluations to management or project leads.
Maintain up-to-date knowledge base of i2 features, updates, and patches.
Stay current on new features of IBM i2 and contribute to internal knowledge sharing.
Enhance training programs based on user feedback and evolving client needs.
Research and recommend enhancements or complementary tools to improve client outcomes.
Developed lesson plans, instructional materials and written practice tests for I2 Analyst’s Notebook and I2 Analyst’s Notebook training courses.
IT Infrastructure and Data Center Consultant
Kepolisian Daerah Jawa Timur
03.2019 - 09.2019
Plan and design data center architecture based on business and application requirements.