Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Noah Redford

Pocatello,ID

Summary

Results-driven technical leader with 4+ years in SaaS support, onboarding, and data operations, specializing in public safety, fire prevention, and compliance systems. At LIVSafe, I became the go-to for onboarding, tech support, and AI-driven data solutions - bridging the gap between technical teams, end users, and leadership. Known for building efficient processes, leading cross-functional projects, and driving adoption of new tools. Passionate about improving customer experience, streamlining workflows, and leading teams to outperform goals.

Overview

4
4
years of professional experience

Work History

Jr. Web Developer / Onboarding Specialist

LIVSafe
04.2023 - Current
  • - Serve as the primary onboarding lead for inspection companies nationwide, increasing registration rates by over 50% through proactive outreach, webinars, and tailored training.
  • - Manage large-scale premise data processing projects, creating automation and AI tools to assign system and occupancy types, cutting processing time by 90% and boosting accuracy.
  • - Bridge technical and non-technical teams - partnering with dev, support, and customer success to roll out features, troubleshoot issues, and improve workflows.
  • - Developed and refined internal AI model ('LIV AI') to predict and enhance fire safety system data, driving adoption by AHJs and improving operational decision-making.
  • - Led initiatives to integrate geospatial data (KML/shapefiles) for jurisdictional mapping, enhancing compliance tracking and field reporting.
  • - Acted as the go-to resource for SQL-based troubleshooting, quick database fixes, and debugging support for internal tools.
  • - Authored and maintained knowledge base content for internal teams and clients, ensuring consistent and accurate documentation.

Client Support Lead

Five Star Property Management
08.2021 - 04.2023
  • - Led client onboarding and support for a large residential portfolio, managing tenant and owner communications, issue resolution, and process improvements.
  • - Trained and mentored staff on CRM usage, reporting, and customer service best practices.
  • - Created a training website for new employees using HTML, CSS, and JavaScript, streamlining onboarding and reducing ramp-up time.
  • - Coordinated with vendors, contractors, and residents to resolve property issues quickly, ensuring high satisfaction ratings.

Education

Certificate - Coding

University of Utah
Salt Lake City, UT
04-2023

High School Diploma -

Skyline High School
Salt Lake City
05-2017

Additional training - SQL, API integrations, and process automation

Skills

  • - SaaS Implementation & Support (Public Safety / Fire & Life Safety)
  • - Client Onboarding & Training (Webinars, Knowledge Base, Live Demos)
  • - SQL Queries, Data Scrubbing, Process Automation
  • - KPI/SLA Tracking & Reporting
  • - AI/ML Integration for Data Prediction & Classification
  • - Team Leadership, Mentoring, and Cross-Department Collaboration
  • - Customer Success Strategy & Technical Troubleshooting
  • - Workflow Optimization & Documentation Management
  • - CRM & Ticketing Systems (Zoho, Jira, etc)
  • SQL Server
  • Python
  • JavaScript
  • HTML/CSS
  • Django
  • Zoho
  • Google Places API
  • N8n
  • Jira
  • MS Office Suite
  • CRM Systems
  • Project management
  • Software best practices
  • Website analytics tools

Timeline

Jr. Web Developer / Onboarding Specialist

LIVSafe
04.2023 - Current

Client Support Lead

Five Star Property Management
08.2021 - 04.2023

Certificate - Coding

University of Utah

High School Diploma -

Skyline High School

Additional training - SQL, API integrations, and process automation

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