Clinical psychology
Nofrizal Hazmi Akbar
Life Coach Mental Health & Support Operation
Yogyakarta,Indonesia
Summary
Skilled in operational efficiency and mental health counseling, I enhanced client outcomes at Life Coaching Consultants and streamlined customer operation support for Aladdin E-commerce. Leveraging skills in problem-solving and psychological assessment, I consistently improved service quality and client well-being, demonstrating exceptional ability to meet diverse needs with empathy and strategic planning.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operation Support E-commerce
Aladdin E-commerce Operation Customer Support
02.2024 - Current
- Provided exceptional customer support during critical incidents, ensuring prompt resolution and minimal disruption to business operations.
- Provided excellent customer support by resolving issues regarding returns, exchanges, or refunds in compliance with store policies.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Collaborated with team members to ensure efficient workflow and high-quality customer support.
- Collaborated with cross-functional teams to optimize company-wide customer support efforts and streamline issue resolution.
Mental Health Mentor
Life Coaching Consultants
08.2020 - Current
- Enhanced clients'' understanding of their health conditions by providing clear explanations, resources, and self-management tools.
- Contributed to the development of new wellness initiatives by staying current on industry trends and research findings.
- Improved client health outcomes by providing personalized treatment and worksheets.
- Utilized motivational interviewing techniques to help clients identify barriers to success and develop strategies for overcoming them.
- Encouraged patients to discuss experiences in group and individual settings.
Psychologist Assistant
Internship
09.2019 - 12.2019
- Provided psychoeducation to clients and their families, fostering understanding of mental health conditions and available resources.
- Developed strong rapport with clients through empathetic listening and genuine concern for their wellbeing.
- Worked closely with supervising psychologists, receiving regular feedback on clinical work to continuously improve therapeutic practice.
- Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
Education
Bachelor of Arts - Psychology
Islamic University of Indonesia
Sleman, Yogyakarta, Indonesia 10-2020
Skills
Scheduling and planning
Interests
Human development
Mental health support
Public relations
music, writing, sport
intentionally love to playing guitar on my free time. most of it, i also write my own song lyrics and later on will elaborate with my friend before we produce it into music. have passionate toward physical activity such running, hiking, cycling, soccer, and futsal
Timeline
Operation Support E-commerce
Aladdin E-commerce Operation Customer Support
02.2024 - Current
Mental Health Mentor
Life Coaching Consultants
08.2020 - Current
Psychologist Assistant
Internship
09.2019 - 12.2019
Bachelor of Arts - Psychology
Islamic University of Indonesia
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