Noor. Osman

Worked with individuals with developmental disability at HISway for about 6 years in the DDA center.

Curriculum-based Programs with clients such as
-Math, Language, Arts, Social Skills, Time Management, Finances, Personal Care, Self-advocacy and ANY skill the participant wanted

-Weekly and daily outings with the participants

• Assisted with daily living activities, running errands, and household chores.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Assisted patients with self-administered medications.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Maintained strong connections within caregiver community to gain continuous knowledge.

Work as an office administrator/Supervisory for the Agency and had responsibilities including.
-Ability to Hire & Fire, train, discipline, promote employees.
-Train and supervise employees on office policies and procedures.
-Schedule office meetings and client appointments for staff teams.
-Edited documents to improve accuracy of language, flow, and readability.
-Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
-Established team priorities, maintained schedules and monitored performance.
-Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Interacted with staff by phone, email, or in-person to provide information.
• Educated staff on organizational mission and goals to help employees achieve success.
• Trained new hires to perform cross-training exercises with experienced workers.
• Assisted with writing job postings and job descriptions for boards.I’m
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Collected, arranged, and input information into database system.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Gathered, organized and input information into digital database.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Educated staff on organizational mission and goals to help employees achieve success.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Trained and motivated employees to perform daily business functions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Work as an office administrator/Supervisory for the Agency and had responsibilities including.

-Ability to Hire & Fire, train, discipline, promote employees.

-Trained and supervised employees on office policies and procedures.

-Scheduled office meetings and client appointments for staff teams.

-Edited documents to improve accuracy of language, flow, and readability.

-Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

-Established team priorities, maintained schedules and monitored performance.

-Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Interacted with staff by phone, email, or in-person to provide information.
• Educated staff on organizational mission and goals to help employees achieve success.
• Trained new hires to perform cross-training exercises with experienced workers.
• Assisted with writing job postings and job descriptions for boards.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with self-administered medications.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted with daily living activities, running errands, and household chores.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.