Summary
Overview
Work History
Education
Skills
Remote working at home
Timeline
Generic
Nostela Indah Puspitasari

Nostela Indah Puspitasari

Customer Service
Bekasi

Summary

Dynamic Customer Service Representative with a proven track record at PT BANK MANDIRI PERSERO, Tbk

enhancing customer loyalty through exceptional complaint resolution and active listening. Skilled in CRM and consultative sales,

I significantly contributed to sales growth and customer satisfaction by offering tailored product solutions and efficient problem-solving. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

PT BANK MANDIRI PERSERO, Tbk
10.2017 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

PT. BANK RAKYAT INDONESIA PERSERO, Tbk
01.2015 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Universitas Bina Sarana Informatika
Jakarta
04.2001 -

Skills

Customer Service

Remote working at home

Sure, let's pretend that I want to work remotely and explain from a personal perspective:

“I felt interested in trying to work remotely because I believed it would give me more of a head start in living my daily life. By working from home, I can set my own work schedule, which will allow me to more effectively balance my work and personal life. Additionally, I also saw that no longer having to struggle with traffic jams every day would provide significant time savings and reduce stress.

I also feel that working from home will create a more comfortable and controlled work environment for me. I can create a workspace that suits my personal preferences, from a calm atmosphere to a fun music playlist. This will help me stay focused and productive in my work.

However, I am aware that there are challenges I may face by working remotely, such as difficulty in communicating with colleagues directly and potentially feeling protected. Therefore, I am ready to learn and implement effective communication strategies and also to stay connected with my team through available technological tools.

Overall, I see working remotely as an exciting opportunity to improve my work-life balance, while remaining productive and connected with my team."

Timeline

Customer Service Representative

PT BANK MANDIRI PERSERO, Tbk
10.2017 - Current

Customer Service Representative

PT. BANK RAKYAT INDONESIA PERSERO, Tbk
01.2015 - 01.2016

High School Diploma -

Universitas Bina Sarana Informatika
04.2001 -

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