Visual basic
Novia Amelia
Industrial Relations
Tangerang Selatan
Summary
Exceptionally dynamic and proactive Senior HR Leader with over 16 years of experience across the manufacturing and financial industries, specializing in Employee & Industrial Relations. Proven expertise in building strong labor relations, driving cultural transformation, and aligning HR strategy with business objectives. Adept at leading complex negotiations, resolving high-impact employee issues, and implementing innovative policies such as flexible working frameworks and employee engagement programs. Experienced as a Human Resources Business Partner, covering Talent Acquisition, Organizational Development, Learning & Development, and Culture Transformation. Recognized as a strategic thinker and analytical leader, with mature decision-making, integrity, and the ability to influence positively at all levels of the organization
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Employee & Industrial Relations Lead
PT Bank SMBC Indonesia, Tbk
12.2018 - Current
- Strategic HR leader with extensive experience in employee and industrial relations, policy development, and engagement initiatives within the banking industry. Proven track record in driving organizational change, reducing risks, and strengthening compliance, while fostering a positive employee experience. Skilled in managing complex employee relations cases, leading negotiations with stakeholders, and implementing innovative HR frameworks, including flexible working models, and governance procedures. Recognized for combining employee advocacy with business strategy, resulting in improved engagement, stronger labor relations, and measurable cost savings.
- Highlights of work and achievements:
- Strategic Leadership & Industrial Relations: Acted as a trusted advisor to executives on complex ER/IR matters, minimizing legal risks, and preserving industrial peace.
Built collaborative relationships with unions, regulators, and internal stakeholders, ensuring sustainable labor harmony. - Engagement & Organizational Change: Directed the Employee Engagement Survey program from design through execution and action planning, translating results into initiatives that strengthened culture, retention, and performance.
Member of the “Digital Working Life & Flexi Office in the New Normal” project: initiated focus group discussions on WFH, influencing the bank’s flexible working strategy. - Policy & Governance: Designed and implemented the Flexible Working Location Procedure, enabling managers to manage remote teams effectively while ensuring compliance and IT security.
Developed the Employee Prolonged Sickness Procedure, reducing overpayment issues, and improving governance of long-term leave.
Introduced new HR procedures that enhanced employee support and reinforced organizational culture. - Business Impact: Delivered measurable cost savings through stronger HR governance and risk mitigation.
Reinforced the bank’s reputation as a responsible employer by embedding fair, transparent, and compliant ER/IR practices.
Senior HC Business Partner for Retail Banking
PT Bank Mandiri (Persero) Tbk
04.2016 - 12.2017
- As HC Business Partner for Credit Cards, Consumer Loans, Strategic Marketing & Communications, Consumer Deposits, and also Retail Banking Risk Unit with more than 1,200 employees to serve. And also responsible for employee fulfillment, talent succession program, organization development, and industrial relations issues.
- Highlights of work and achievements:
- Lead succession program with Competencies Organization Talent System (COTS) by break down the competencies of every role (especially for one down and two down Director positions) and fill the gaps with assignment project (including overseas branch assignment). This succession program was conducted in 3 months with 29 employees as new Group Head candidates for 7 Groups.
- Provide advice to Retail Banking Risk unit from decentralized (every group has their own Risk unit) to centralized (only one Risk Unit for the whole Directorate). This leaner organization helps the Directorate to increase their productivity. It also improves the process's efficiency as every Retail Banking risk event could directly escalate and resolve at the Directorate level.
- Fulfilled business needs by hired more than 100 employees in 3 months.
Senior HC Industrial Relations
PT Bank Mandiri (Persero) Tbk
06.2010 - 04.2016
- Provide Industrial Relations strategy and Employment Regulations for the Bank. Maintaining the relationship with the union is the other thing about Industrial Relations. As an employment advisor, initiate Industrial Relations improvement processes and increasing line manager competencies in Industrial Relations. Develop & review procedures in Human Capital and also involved in Bank Project Transformations.
- Highlights of work and achievements:
- Three rows completed Union Negotiation for Collective Bargaining Agreement with each secured for two years'. Mostly with 2 or 3 times formal negotiation meetings and several informal meetings in 3 months.
- Conducted Industrial Relations Clinic in 12 Regions - 20 Areas from Banda Aceh to Papua in 6 months, that participated by 166 employees, i.e., Area Manager (68 employees), Regional Head (31 employees) and Business Head in Regions (54 employees) for branches and Head of Business Unit (13 employees) for Headquarter office.
- Designed Industrial Relations handbook (in cartoon version) for Line Managers and followed up with Industrial Relations e-learning as mandatory training for new Line Managers (added Industrial Relations as core competencies for Line Managers). It helped line managers from mistreated employee violations (reduce around 75% treated employee absences).
- Reviewed overseas regulations (Singapore and Timor Leste) and provided the Directors as references for any overseas employee assignment (example: for paternity leave that implemented in that two countries, which could cost the company more when assigning employee from Indonesia instead of hiring a local employee).
- Developed internships Program for Different Ability people (Disable dan some of Deaf people) together with the Ministry of Manpower and Transmigration South Jakarta for Contact Center unit and Back Offices. We are the first Bank in Indonesia who develop Disability Program.
- Conducted Employee Engagement Survey with Gallup Consulting, included gave "Training for Trainee to Line Managers" in terms of pre and post-survey, with 98% of succession employees participate (also conduct the communication channels).
Industrial Relations Manager
PT Bank Permata Tbk
10.2008 - 06.2010
- Provide Industrial Relations Employment Regulations for the Bank. As employment advisor, initiate Industrial Relations improvement processes and maintained a relationship with the union. Develop & review procedures in Human Resources aligned it with Shareholders Policies & Procedures.
- Highlights of work and achievements:
- Completed Union Negotiation for Collective Bargaining Agreement with each secured for two years' accomplished in 6 months.
- Conducted Employee Engagement Survey with Gallup Consulting, included gave Training for Trainee to Line Managers.
- Developed, reviewed, and aligned 9 HR procedures such as Policy in Disciplinary Actions, Employee Grievance System, Employee Responsibilities Policy, Handover Policy, Equal Opportunity, Diversity and Dignity at Work Procedure, Harassment Handling Procedure, Line Manager Responsibilities Procedure, HIV/AIDS Procedure, and President Director's Award Procedure in 6 months
HR Legal & Communication Section Head
PT Panarub Industry Tbk
06.2005 - 09.2008
- Provide Industrial Relations Employment Regulations. Conducted employee disciplinary practices (included the termination process), maintained a relationship with two Unions (Serikat Pekerja & Serikat Buruh), employee communication channels, and Employee Satisfaction Survey.
- Highlights of work and achievements:
- Conducted rationalization program that terminates more than 1,700 employees in 3 months with a succession rate of 98%.
- Led the process of terminated 33 Labor Union Officials for violations while doing strike and undergo the 2 (two) years excess of this case, from an investigation by the National Commission of Human Rights, trials in Ombudsman Commission, and to respond the NGO objection letters (OXFAM, White Flag, The Worker Rights Consortium (WRC), and The Civilian Conservation Corps (CCC)) with the successful result that 33 employees agreed with the termination processes.
- Developed communication channels for employee to discussed directly with the Board of Directors. It has proven to help the company reduce the number of the strike from almost 6(six) times a year become only 2 (two) times that also shown in the Employee Satisfaction Survey results.
Education
Informal Education - Industrial Relations Certification Program
University of Indonesia and Indonesian Employers Association (APINDO)
Bachelor of Law - undefined
University of Surabaya
01.2005
Diploma 1 - Management Informatics (programming with Visual Basic)
STIKOM Surabaya
01.2000
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Dependable and responsible
Verbal communication
Supervision and leadership
Certification
Lawyer Certification by PERADI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Training
- 2022 – Completed Advocate Profession Special Education Program (Pendidikan Khusus Profesi Advokat - PKPA) – self funded
- 7th Habits for Managers – Dunamis
- Managers as A Coach - Bank Mandiri
- HR Transforming and HR Planning - Egnatia Academy London
- 4DX - 4 Discipline of Execution - Dunamis
- Beracara di Pengadilan Hubungan Industrial - APINDO
Software
Ms Office
Adobe Illustrator
Timeline
Lawyer Certification by PERADI
02-2022
Employee & Industrial Relations Lead
PT Bank SMBC Indonesia, Tbk
12.2018 - Current
Senior HC Business Partner for Retail Banking
PT Bank Mandiri (Persero) Tbk
04.2016 - 12.2017
Senior HC Industrial Relations
PT Bank Mandiri (Persero) Tbk
06.2010 - 04.2016
Industrial Relations Manager
PT Bank Permata Tbk
10.2008 - 06.2010
HR Legal & Communication Section Head
PT Panarub Industry Tbk
06.2005 - 09.2008
Bachelor of Law - undefined
University of Surabaya
Diploma 1 - Management Informatics (programming with Visual Basic)
STIKOM Surabaya
Informal Education - Industrial Relations Certification Program
University of Indonesia and Indonesian Employers Association (APINDO)