Work Preference
Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Work Availability
Timeline
AdministrativeAssistant
NOVIA YULIANAWATI

NOVIA YULIANAWATI

Administrative Support
Cikarang,JB

Work Preference

Work Type

Full TimeContract WorkPart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancementHealthcare benefitsWork from home optionPersonal development programsFlexible work hours4-day work weekPaid time offPaid sick leave

Summary

Dynamic and detail-oriented professional with a robust background in hospitality and administrative support, excelling in roles such as receptionist, reservation staff, and administrative assistant. Expertise in customer service, communication, scheduling, and document management, combined with a proven ability to thrive in fast-paced environments while maintaining confidentiality. Proficient in managing complex calendars and coordinating meetings, recognized for exceptional teamwork and adaptability that ensure seamless operations and results-driven support. Fluent in Indonesian and English with basic proficiency in Turkish, actively seeking international opportunities with a willingness to relocate.

Overview

10
10
years of professional experience

Work History

Personal Assistant to the General Manager

BHR Villa & Property Management
11.2024 - 05.2025
  • Provided administrative and scheduling support to the Manager across multiple villa properties.
  • Handled professional communication, including emails, calls, and guest/vendor coordination. Maintained confidentiality while assisting with both business and occasional personal tasks.
  • Assisted in managing reservations, guest services, and daily operations to ensure smooth property performance.
  • Monitored maintenance tasks, project timelines, and supplier coordination. Supported marketing efforts via OTA listings, guest reviews, and Canva content creation (simple design).

Reservation

Premier Hospitality Management
11.2024 - 05.2025
  • Handled guest inquiries via email, phone, and messaging platforms in a timely and professional manner. Managed reservations across OTAs (Airbnb, Booking.com, etc.) and direct booking channels.
  • Coordinated with operations and housekeeping teams for check-in/out schedules and special requests.
  • Updated availability calendars, pricing, and promotional offers as needed. Maintained accurate booking records and supported smooth guest experiences from inquiry to departure.
  • Assisted in maximizing occupancy and revenue through effective communication and attention to detail.

Secretary Admin

PT Caprifarmindo Labs
09.2020 - 11.2024
  • Prepared daily, monthly, and semi-annual management reports.
  • Coordinated meetings and travel arrangements, including venue booking, hotel reservations, and full itineraries for management, team members, and clients (doctors).
  • Supported visiting clients from outside regions with logistics and hospitality during their stay in Bali.
  • Consolidated sales reports and coordinated with multiple branch offices (Bali, Mataram, Kupang, Kendari).
  • Provided comprehensive administrative and secretarial support to ensure smooth office operations.

Receptionist

The Sakaye Luxury Villas & Spa
12.2018 - 09.2020
  • Greeted and welcomed guests, delivering professional service and a positive first impression.
  • Handled check-in, check-out, and reservation processes with accuracy and efficiency using VHP System.
  • Responded to guest inquiries, complaints, and special requests, ensuring customer satisfaction.
  • Managed front desk operations, including phone calls, emails, and guest correspondence.
  • Assisted with concierge services such as local information, booking transportation, and event reservations.

Receptionist

Dekuta Boutique Hotel
06.2015 - 12.2018
  • Greeted and welcomed guests, delivering professional service and a positive first impression.
  • Handled check-in, check-out, and reservation processes with accuracy and efficiency using Realta System.
  • Responded to guest inquiries, complaints, and special requests, ensuring customer satisfaction.
  • Managed front desk operations, including phone calls, emails, and guest correspondence.
  • Assisted with concierge services such as local information, booking transportation, and event reservations.

Education

Bachelor of Science - Data Science

Universitas Terbuka
Denpasar, Indonesia
04.2001 -

Skills

Microsoft Office

ADDITIONAL INFORMATION

  • Languages: Indonesian (Native), English (Fluent), Turkish (Beginner)
  • Awards: Awarded Best Employee at Dekuta Boutique Hotel (Quarterly Program, 2017), Awarded Best Employee at The Sakaye Luxury Villas & Spa (2019), recognition given every 3 months.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Personal Assistant to the General Manager

BHR Villa & Property Management
11.2024 - 05.2025

Reservation

Premier Hospitality Management
11.2024 - 05.2025

Secretary Admin

PT Caprifarmindo Labs
09.2020 - 11.2024

Receptionist

The Sakaye Luxury Villas & Spa
12.2018 - 09.2020

Receptionist

Dekuta Boutique Hotel
06.2015 - 12.2018

Bachelor of Science - Data Science

Universitas Terbuka
04.2001 -
NOVIA YULIANAWATIAdministrative Support