NOVIA YULIANAWATI
Administrative Support
Cikarang,JB
Work Preference
Summary
Dynamic and detail-oriented professional with a robust background in hospitality and administrative support, excelling in roles such as receptionist, reservation staff, and administrative assistant. Expertise in customer service, communication, scheduling, and document management, combined with a proven ability to thrive in fast-paced environments while maintaining confidentiality. Proficient in managing complex calendars and coordinating meetings, recognized for exceptional teamwork and adaptability that ensure seamless operations and results-driven support. Fluent in Indonesian and English with basic proficiency in Turkish, actively seeking international opportunities with a willingness to relocate.
Overview
10
10
years of professional experience
Work History
Personal Assistant to the General Manager
BHR Villa & Property Management
11.2024 - 05.2025
- Provided administrative and scheduling support to the Manager across multiple villa properties.
- Handled professional communication, including emails, calls, and guest/vendor coordination. Maintained confidentiality while assisting with both business and occasional personal tasks.
- Assisted in managing reservations, guest services, and daily operations to ensure smooth property performance.
- Monitored maintenance tasks, project timelines, and supplier coordination. Supported marketing efforts via OTA listings, guest reviews, and Canva content creation (simple design).
Reservation
Premier Hospitality Management
11.2024 - 05.2025
- Handled guest inquiries via email, phone, and messaging platforms in a timely and professional manner. Managed reservations across OTAs (Airbnb, Booking.com, etc.) and direct booking channels.
- Coordinated with operations and housekeeping teams for check-in/out schedules and special requests.
- Updated availability calendars, pricing, and promotional offers as needed. Maintained accurate booking records and supported smooth guest experiences from inquiry to departure.
- Assisted in maximizing occupancy and revenue through effective communication and attention to detail.
Secretary Admin
PT Caprifarmindo Labs
09.2020 - 11.2024
- Prepared daily, monthly, and semi-annual management reports.
- Coordinated meetings and travel arrangements, including venue booking, hotel reservations, and full itineraries for management, team members, and clients (doctors).
- Supported visiting clients from outside regions with logistics and hospitality during their stay in Bali.
- Consolidated sales reports and coordinated with multiple branch offices (Bali, Mataram, Kupang, Kendari).
- Provided comprehensive administrative and secretarial support to ensure smooth office operations.
Receptionist
The Sakaye Luxury Villas & Spa
12.2018 - 09.2020
- Greeted and welcomed guests, delivering professional service and a positive first impression.
- Handled check-in, check-out, and reservation processes with accuracy and efficiency using VHP System.
- Responded to guest inquiries, complaints, and special requests, ensuring customer satisfaction.
- Managed front desk operations, including phone calls, emails, and guest correspondence.
- Assisted with concierge services such as local information, booking transportation, and event reservations.
Receptionist
Dekuta Boutique Hotel
06.2015 - 12.2018
- Greeted and welcomed guests, delivering professional service and a positive first impression.
- Handled check-in, check-out, and reservation processes with accuracy and efficiency using Realta System.
- Responded to guest inquiries, complaints, and special requests, ensuring customer satisfaction.
- Managed front desk operations, including phone calls, emails, and guest correspondence.
- Assisted with concierge services such as local information, booking transportation, and event reservations.
Education
Bachelor of Science - Data Science
Universitas Terbuka
Denpasar, Indonesia 04.2001 -
Skills
Microsoft Office
ADDITIONAL INFORMATION
- Languages: Indonesian (Native), English (Fluent), Turkish (Beginner)
- Awards: Awarded Best Employee at Dekuta Boutique Hotel (Quarterly Program, 2017), Awarded Best Employee at The Sakaye Luxury Villas & Spa (2019), recognition given every 3 months.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant to the General Manager
BHR Villa & Property Management
11.2024 - 05.2025
Reservation
Premier Hospitality Management
11.2024 - 05.2025
Secretary Admin
PT Caprifarmindo Labs
09.2020 - 11.2024
Receptionist
The Sakaye Luxury Villas & Spa
12.2018 - 09.2020
Receptionist
Dekuta Boutique Hotel
06.2015 - 12.2018
Bachelor of Science - Data Science
Universitas Terbuka
04.2001 -