NUR ARIFIN
Salatiga
Summary
Seasoned hospitality professional with over 14 years of experience in hotel operations and leadership roles, specializing in multi-property management, operational excellence, and team development. Proven track record of driving revenue growth, enhancing guest satisfaction, and leading cross-functional teams to achieve business goals.
Overview
15
15
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Executive Assistant Manager
Grand Mercure & Ibis Yogyakarta Adisucipto
06.2023 - 07.2025
- Oversee operations for two properties (449 rooms combined) with 146+ employees. Drive departmental strategy, revenue planning, and guest satisfaction initiatives while supporting GM-level leadership.
Executive Assistant Manager
Kimaya Slipi Jakarta by Harris
10.2022 - 03.2023
- Directed operations across FO, HK, F&B, ENG, and Leisure & Recreation.
- Led a team of 118 employees and implemented cost control measures, training programs, and revenue enhancement strategies.
Executive Assistant Manager (Acting GM)
Kimaya Sudirman Yogyakarta by Harris
09.2020 - 10.2022
- Managed hotel operations (202 rooms) including acting GM responsibilities.
- Focused on operational efficiency and service quality improvement.
Room Division Manager
Novotel Yogyakarta Accor Asia
04.2018 - 09.2020
- Oversaw Rooms Division, optimized guest experience, and supported revenue growth initiatives.
Front Office Manager
Ibis Jakarta Arcadia
09.2015 - 04.2018
- Led front office operations, implemented service standards, and enhanced guest satisfaction scores.
Duty Manager / Front Desk Supervisor
Ibis Jakarta Mangga Dua
07.2014 - 09.2015
- Managed daily operations and mentored front desk staff to improve performance and service delivery.
Front Desk Agent / Business Center Staff
Mercure Jakarta Kota
05.2010 - 08.2012
- Provided front-line guest service and administrative support in a high-volume business environment.
Education
High School Diploma -
PUSHKOM Semarang Lembaga Pendidikan Perhotelan Internasional
Semarang, JT01.2010
High School Diploma -
SMA Negeri 2 Salatiga
Salatiga, JT01.2009
Skills
Managing operation
Revenue maximizition
Owner and Employee relations
Budget planning
Certification
ALL Safe, 2020
Timeline
Executive Assistant Manager
Grand Mercure & Ibis Yogyakarta Adisucipto
06.2023 - 07.2025
Executive Assistant Manager
Kimaya Slipi Jakarta by Harris
10.2022 - 03.2023
Executive Assistant Manager (Acting GM)
Kimaya Sudirman Yogyakarta by Harris
09.2020 - 10.2022
Room Division Manager
Novotel Yogyakarta Accor Asia
04.2018 - 09.2020
Front Office Manager
Ibis Jakarta Arcadia
09.2015 - 04.2018
Duty Manager / Front Desk Supervisor
Ibis Jakarta Mangga Dua
07.2014 - 09.2015
Front Desk Agent / Business Center Staff
Mercure Jakarta Kota
05.2010 - 08.2012
High School Diploma -
PUSHKOM Semarang Lembaga Pendidikan Perhotelan Internasional
High School Diploma -
SMA Negeri 2 Salatiga
Similar Profiles
Angela Christi AstriaAngela Christi Astria
Cluster Sales Executive at The Phoenix Hotel, Grand Mercure and Ibis YKCluster Sales Executive at The Phoenix Hotel, Grand Mercure and Ibis YK
Eva Margaret NgubiaEva Margaret Ngubia
Cluster Assistant Learning & Development Manager & T & C In Charge at Grand Mercure Dubai City & ibis stylesCluster Assistant Learning & Development Manager & T & C In Charge at Grand Mercure Dubai City & ibis styles
CELESTINE ROBINSONCELESTINE ROBINSON
Guest Service Centre Shift Leader at Cluster, Grand Mercure & IBIS Styles Hotel DubaiGuest Service Centre Shift Leader at Cluster, Grand Mercure & IBIS Styles Hotel Dubai
DALER IMOMOVDALER IMOMOV
Currently Director at PT BLACK COCOS INDONESIACurrently Director at PT BLACK COCOS INDONESIA
Melati PusparaniMelati Pusparani
Operational Manager at FormulatrixOperational Manager at Formulatrix