NUR ARIFIN

Lead the overall operations of a luxury island resort, ensuring exceptional guest experiences and operational excellence across all departments.
Develop and implement commercial strategies to maximize occupancy, ADR, RevPAR, and total resort revenue.
Oversee Rooms Division, Food & Beverage, Engineering, Finance, Sales & Marketing, Marine & Recreation, Security, and Human Resources.
Manage annual budgeting, forecasting, cost control, and financial performance to achieve profitability targets.
Build and maintain strong relationships with villa owners, investors, business partners, travel agents, and corporate clients.
Lead revenue optimization initiatives

• Oversee operations for two properties (449 rooms combined) with 146+ employees. Drive departmental strategy, revenue planning, and guest satisfaction initiatives while supporting GM-level leadership.

• Directed operations across FO, HK, F&B, ENG, and Leisure & Recreation.
• Led a team of 118 employees and implemented cost control measures, training programs, and revenue enhancement strategies.

• Managed hotel operations (202 rooms) including acting GM responsibilities.
• Focused on operational efficiency and service quality improvement.

• Oversaw Rooms Division, optimized guest experience, and supported revenue growth initiatives.

• Led front office operations, implemented service standards, and enhanced guest satisfaction scores.

• Managed daily operations and mentored front desk staff to improve performance and service delivery.

• Provided front-line guest service and administrative support in a high-volume business environment.