Google Suites
Nur Hasanah
Administrator
Jakarta
Summary
Results-driven and dedicated Marketing Administrator with 7 years of experiences. Accustomed to working in fast-paced business environments. Adept at increasing social media presence and producing original social media content. Great communicator and creative Marketing professional with excellent problem-solving skills. Offers a strong attention to detail and exceptional ability to perform well independently or in a team.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Real Estate Agent
Palmera Indah Sejahtera Property
01.2020 - Current
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Develop content for sales presentations and other materials
- Accompany buyers during visits to and inspections of property, and advise them on the suitability and value of the property they are visiting
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of the purchase agreement are met before closing dates
- Coordinate property closings, overseeing the signing of documents and disbursement of funds
- Contact property owners and advertise services to solicit property sales listings
- Arrange for title searches to determine whether clients have clear property titles
- Deliver promotional presentations to current or prospective customers
- Advise sellers on how to make homes more appealing to potential buyers
- Inspect condition of premises and arrange for necessary maintenance or notify owners of maintenance needs
- Appraise properties to determine loan values
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
- Rent or lease properties on behalf of clients.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Marketing Administrator
Makarizo Professional / PT Makarizo Indonesia
08.2010 - 08.2011
- Undertaking daily administrative tasks to ensure the functionality and coordination of the marketing department's activities
- Assisting marketing executives in organizing various projects, such as organizing campaigns, developing and delivering marketing strategies and attributes
- Update spreadsheets, databases and inventories with statistical, financial and non-financial information
- Providing support to marketing managers and team by answering phones, taking messages, scheduling meetings with vendors or clients
- Assisting marketing departments in preparing reports on marketing activities, including costs, and revenue generated
- Monitoring new content and all activity levels of the company's website
- Assisting marketing executives to prepare all the documents needed (ticketing) and accommodation needed for out city assignments.
Customer Care (Corporate) Health care insurance
PT Asuransi Reliance Indonesia
11.2009 - 05.2010
- Execute training, seminars or socializations for clients
- Managing client inquiries via phone, email, online, or in person
- Prepared monthly, quarterly and yearly report to clients
- Maintains financial accounts by processing customer adjustments
- Scheduled necessary meetings with clients
- Directing client complaints or complex queries to relevant departments in a timely manner
- Providing clients with technical assistance on products and services
- Expediting serious issues to management toward prompt resolution
- Building positive client relations by checking in regularly and following up on active processes
- Maintaining client records and documenting processes
- Identifying potential client services concerns and facilitating proactive intervention steps
- Keeping track of new products on offer, as well as emerging trends in client services
- Recommending product improvements based on client services feedback.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
Client Services (Corporate) Health Insurace
Pt. Global Asistensi Manajemen Indonesia (TPA for health insurance)
01.2009 - 11.2009
- Managing client inquiries via phone, email, online, or in person
- Prepared monthly, quarterly and yearly report to clients
- Maintains financial accounts by processing customer adjustments
- Scheduling necessary meetings with clients
- Directing client complaints or complex queries to relevant departments in a timely manner
- Providing clients with technical assistance on products and services
- Expediting serious issues to management toward prompt resolution
- Building positive client relations by checking in regularly and following up on active processes
- Maintaining client records and documenting processes
- Identifying potential client services concerns and facilitating proactive intervention steps
- Keeping track of new products on offer, as well as emerging trends in client services
- Recommending product improvements based on client services feedback.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Front Desk Officer - Teller
CIMB Niaga / Previous PT Lippobank Indonesia
09.2006 - 09.2008
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling discrepancies
- Packaging cash and rolling coins to be stored in drawers or the bank vault
- Keeping a clean, organized work area and a professional appearance
- Handling currency, transactions, and confidential information in a responsible manner
- Using software to track bank information and generate reports
- Follow all bank financial and security regulations and procedures.
Front Desk Officer
Hotel Oasis Amir
05.2004 - 04.2006
- Perform all guest check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
Post Graduate Degree - Business Administration
BEBS Barcelona Executive Business School
Spain 05.2021 - 05.2022
Specialization Diploma - Food Security : Assessment and Action
Universitat Oberta De Catalunya
Spain 05.2014 - 05.2014
Bachelor of Arts - Management under Faculty of Economics and Business
Universitas Mercu Buana
Jakarta, Indonesia 04.2007 - 04.2011
Associate of Arts - Management in Economics
Universitas Gunadarma
Depok, Indonesia 04.2000 - 04.2003
Skills
Certification
Fundamentals of digital marketing
Previous Experience
- Marketing administrator, PT.Makarizo Indonesia, Jakarta, Indonesia, 08/2010, 08/2011, 1 year 1 month
- Real Estate Agent, Palmera Indah Sejahtera Property, Indonesia, 2020, Present, 4 years
- Customer Care (Corporate) Health care insurance, PT Asuransi Reliance Indonesia, Jakarta, Indonesia, 11/2009, 05/2010, 7 months
- Client Services (Corporate) Health Insurace, Pt. Global Asistensi Manajemen Indonesia (TPA for health insurance), Indonesia, 01/2009, 11/2009, 11 months
- Front Desk Officer - Teller, CIMB Niaga / Previous PT Lippobank Indonesia, Jakarta, Indonesia, 09/2006, 09/2008, 2 years 1 month
- Front Desk Officer, Hotel Oasis Amir, Jakarta, Indonesia, 05/2004, 04/2006, 2 years
Software
Microsoft 365
Canva
Google Analytics
Microsoft Office
Timeline
Post Graduate Degree - Business Administration
BEBS Barcelona Executive Business School
05.2021 - 05.2022
Real Estate Agent
Palmera Indah Sejahtera Property
01.2020 - Current
Specialization Diploma - Food Security : Assessment and Action
Universitat Oberta De Catalunya
05.2014 - 05.2014
Marketing Administrator
Makarizo Professional / PT Makarizo Indonesia
08.2010 - 08.2011
Customer Care (Corporate) Health care insurance
PT Asuransi Reliance Indonesia
11.2009 - 05.2010
Client Services (Corporate) Health Insurace
Pt. Global Asistensi Manajemen Indonesia (TPA for health insurance)
01.2009 - 11.2009
Bachelor of Arts - Management under Faculty of Economics and Business
Universitas Mercu Buana
04.2007 - 04.2011
Front Desk Officer - Teller
CIMB Niaga / Previous PT Lippobank Indonesia
09.2006 - 09.2008
Front Desk Officer
Hotel Oasis Amir
05.2004 - 04.2006
Associate of Arts - Management in Economics
Universitas Gunadarma
04.2000 - 04.2003
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