Nur Hayat
Restauran Supervisor
Sukoharjo ,Central Java
Summary
Dynamic Restaurant Supervisor with a proven track record at Sea Chefs Cruises, excelling in staff management and customer service. Enhanced guest satisfaction through effective conflict resolution and consistent service quality. Skilled in training and mentoring teams, fostering a positive work culture that reduced turnover and improved operational efficiency.
Overview
17
17
years of professional experience
1
1
Language
Work History
Restauran Supervisor
Sea Chefs Cruises
03.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Enhanced team performance with regular evaluations and constructive feedback.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Organized implementation of new banners, displays, and menus.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
Cfs
Store Supervisor
07.2020 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Restaurant Captain
Holland America Line
08.2008 - 10.2018
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Enforced proper hygiene practices among staff members as per health regulations.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Education
Diploma 3 - Hotel And Tourism
BPLP Kasatriyan Solo
Surakarta Skills
Staff management
Staff supervision
Employee motivation
Staff training
Health and safety standards
Customer service
Service quality enhancements
Conflict resolution
Hospitality
Service quality
Guest relations
Sales operations
Team management
Staff scheduling
Restaurant policies and procedures
Task delegation
Problem resolution
Scheduling coordination
Team coordination
Personnel evaluations
Sales strategy
Food safety compliance
Cost accounting
Performance monitoring
Waste reduction
Special promotions
Menu development
System implementation
Operational efficiency
Hygiene standards
Sanitation oversight
Food services management
Table management
Menu offerings and promotions
Bar operations
Server training and development
Guest issue resolution
Service training
Multitasking Abilities
Problem-solving
Food and beverage service
Active listening
Worker training
Time management
Teamwork and collaboration
Inventory controls
Multitasking
Opening and closing procedures
Work schedule creation
Excellent communication
Team building
Inventory control
Food delivery oversight
Food plating and presentation
Attention to detail
Self motivation
ServSafe food manager
Service quality standards evaluation
Effective communication
Equipment inspection
Goal setting
Interpersonal skills
Organizational skills
Food safety
High volume dining
Time management abilities
Operational problems analysis
Process monitoring and improvement
Schedule coordination
Hiring and onboarding
Safety training
Additional Information
For other information i would like to inform you when interview tank you very much for understanding and your cooperation.
Timeline
Restauran Supervisor
Sea Chefs Cruises
03.2023 - Current
Cfs
Store Supervisor
07.2020 - 02.2023
Restaurant Captain
Holland America Line
08.2008 - 10.2018
Diploma 3 - Hotel And Tourism
BPLP Kasatriyan Solo