Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nur Hayat

Nur Hayat

Restauran Supervisor
Sukoharjo ,Central Java

Summary

Dynamic Restaurant Supervisor with a proven track record at Sea Chefs Cruises, excelling in staff management and customer service. Enhanced guest satisfaction through effective conflict resolution and consistent service quality. Skilled in training and mentoring teams, fostering a positive work culture that reduced turnover and improved operational efficiency.

Overview

17
17
years of professional experience
1
1
Language

Work History

Restauran Supervisor

Sea Chefs Cruises
03.2023 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Organized implementation of new banners, displays, and menus.
  • Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
  • Oversaw daily operations, ensuring compliance with local health and safety regulations.
  • Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.

Cfs

Store Supervisor
07.2020 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Restaurant Captain

Holland America Line
08.2008 - 10.2018
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Enforced proper hygiene practices among staff members as per health regulations.
  • Assisted management in creating promotional strategies, contributing to an increase in repeat business.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.

Education

Diploma 3 - Hotel And Tourism

BPLP Kasatriyan Solo
Surakarta

Skills

Staff management

Additional Information

For other information i would like to inform you when interview tank you very much for understanding and your cooperation.

Timeline

Restauran Supervisor

Sea Chefs Cruises
03.2023 - Current

Cfs

Store Supervisor
07.2020 - 02.2023

Restaurant Captain

Holland America Line
08.2008 - 10.2018

Diploma 3 - Hotel And Tourism

BPLP Kasatriyan Solo

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Nur HayatRestauran Supervisor