Summary
Overview
Work History
Education
Skills
Training
Accomplishments
Timeline
Generic
Nurlaya Dewi

Nurlaya Dewi

Scrum Master, Bussiness Analyst
Bekasi

Summary

Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development.

Overview

19
19
years of professional experience

Work History

Product Owner & Business Analyst

SMBC Indonesia
02.2023 - Current
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Create detailed documentation of business requirements, workflows, and outcomes to facilitate project execution and tracking.
  • Facilitate Change Management Forum and assist in the implementation of new systems or processes.

Project Manager

Manulife Indonesia
08.2021 - 02.2023
  • Manage resources for a project including the tools, equipment, and project personnel
  • Develop and implement IT strategies effective in delivering project within set budget and time constraints
  • Oversee the allocation of funds, as well as availability of resources required for a project
  • Conduct risk assessments to identify factors capable of minimizing success of a project
  • Interview and coordinate the recruitment and orientation of project personnel
  • Establish and maintain positive trust relationship with third party contractors and vendors
  • Produce accurate reports of IT operations and present to management
  • Liaise with project team members to come up with solutions for improved technological operations
  • Organize meetings to discuss and review project operational strategies
  • Evaluate the progress of project to determine the need for adjustment in strategy

Agile Quality Assurance

Manulife Indonesia
08.2018 - 08.2021
  • Responsible for developing testing tools and programs as well as perform review of software requirements
  • Handle the tasks of identifying testing problem areas and conduct root-cause analysis of software issues
  • Assigned responsibilities of developing production and testing environment of agile software
  • Perform the tasks of preparing test cases and test reports as well as ensure that the testing phase meets quality standard
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Demonstrated adaptability by quickly learning new technologies and applying acquired skills to effectively test various software applications across diverse industries.
  • Conducted comprehensive regression testing for each release cycle, ensuring seamless system upgrades without compromising functionality.
  • Boosted customer satisfaction by conducting end-to-end user acceptance testing on all new products and features.
  • Collaborated with development teams to address defects promptly and improve overall product performance.
  • Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables.

Cash Staff

Citibank
06.2014 - 08.2018
  • Processing all cash transaction at the counter
  • Verifying Proper identification of non cash transaction
  • Identify counterfeit currency
  • Ensure the transaction is not indicated to fraud
  • Balancing teller’s cash box and vault
  • Support Branch Service Manager to do daily task and liaising with other unit if needed
  • Established positive relationships with customers and other staff members.

Technology Support

Citibank
11.2010 - 05.2014
  • Handling Production issue
  • Perform system functionality testing as per UAT test plan.
  • Link up application users’ requirements (in Jakarta) with Application Developers (in Regional Unit, Singapore)
  • Support enhancement project for several banking application (Eclipse, SAO, Citiplanner, CTI Browser etc)
  • Collaboration with Rainbow system Project for Citiphone
  • Conference calls with software developers to resolve system defects
  • Weekly reports to high level managers on testing progress from Citiphone tester team

Citiphone officer

Citibank
11.2006 - 10.2010
  • Customer service to troubleshoot and resolve queries
  • Achieve monthly sales target
  • Maintain relationships with Citibank loyal customer
  • Deliver service that exceeds customer expectations
  • Help the bank increase customer loyalty
  • Identifying Customer problem and reducing complaint by given best service and follow System of Knowledge
  • Handling daily customer request as well as proactive to offer cross selling to achieve business goals.

Education

Financial Management

Tarumanagara University
Jakarta
01.2006

High School - Science

SMUN 2 Tangsel
01.2002

Skills

  • Operating System/ Platforms: Sharepoint Server, Web API, Window/Webservices

  • Methodologies: Agile, Waterfall

  • Roadmap development

  • Product lifecycle management

  • Risk assessments

Training

  • Self Empowerment
  • Branch Banking Fundamental
  • Rational Management Training
  • Scrum Foundation Professional
  • International Software Testing Quality Board


Accomplishments

  • Awarded as Fantastic Manulifers Q4 2019
  • Awarded as Stars of Excellence Manulife 2021

Timeline

Product Owner & Business Analyst

SMBC Indonesia
02.2023 - Current

Project Manager

Manulife Indonesia
08.2021 - 02.2023

Agile Quality Assurance

Manulife Indonesia
08.2018 - 08.2021

Cash Staff

Citibank
06.2014 - 08.2018

Technology Support

Citibank
11.2010 - 05.2014

Citiphone officer

Citibank
11.2006 - 10.2010

Financial Management

Tarumanagara University

High School - Science

SMUN 2 Tangsel

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Nurlaya DewiScrum Master, Bussiness Analyst