CRM, Booker & Opera
Nurlita Yuli Astuti
Front Desk Agent
Tangerang
Summary
ABOUTME
I am passionate about hospitality and committed to delivering excellent guest service. I work well in teams and under pressure, with strong communication skills in diverse environments. I am a fast learner with good multitasking and time management abilities, and I value honesty and integrity in my work.
Overview
2027
2027
years of professional experience
1
1
Language
Work History
Educational Sales Consultant
English Academy By Ruangguru
2026 - Current
- Consistently exceeded sales targets by effectively communicating the advantages of our offerings to potential clients.
- Prospected leads, set up appointments and offered products and services to drive sales.
- Enhanced company visibility within the local community by participating in educational events, volunteering opportunities, and sponsorship initiatives.
- Negotiated favorable contracts with educational institutions that resulted in mutually beneficial terms for both parties.
- Expanded market reach through targeted sales presentations, product demonstrations, and networking events.
- Collaborated with marketing team to design promotional materials highlighting product benefits and features for educational institutions.
Guest relation officer
PT ZAP Clinic
11.2016 - 12.2025
- Welcome and assist customers in a friendly and professional manner
- Handle customer appointments, registrations, and reservations
- Provide information about treatments, products, promotions, and clinic services
- Build and maintain good relationships with customers to ensure customer satisfaction
- Handle customer inquiries and complaints professionally
- Coordinate with doctors, therapists, and operational teams to ensure smooth customer service
- Support sales activities by offering treatment packages and promotions to customers
- Follow up customers regarding appointments, treatments, and membership programs
- Ensure customers receive excellent service and a positive clinic experience
- Maintain customer database and administrative records accurately
- Assist in achieving clinic sales and customer retention targets
- Support events, campaigns, and promotional activities organized by the clinic
Reception section , business center, Concierge section & telephone Operator Staff
Crowne Plaza Jakarta Hotel
09.2014 - 10.2016
- Assist guests with business center facilities and services
- Handle printing, photocopying, scanning, faxing, and document services for guests
- Provide administrative and secretarial support when needed
- Assist guests with computer, internet, and office equipment usage
- Handle telephone calls, emails, and guest inquiries professionally
- Coordinate meeting room reservations and business-related requests
- Ensure business center equipment is functioning properly
- Maintain cleanliness and organization of the business center area
- Provide excellent customer service and hospitality to guests
- Handle incoming and outgoing calls professionally and efficiently
- Transfer calls to the appropriate department or guest room
- Provide accurate information about hotel facilities, services, and promotions
- Handle guest requests, wake-up calls, and message services
- Record and deliver guest messages accurately
- Coordinate with hotel departments to ensure guest requests are handled properly
- Maintain communication etiquette and hospitality standards
- Assist guests with emergency calls and important information
- Operate telephone systems and communication equipment efficiently
- Ensure guest satisfaction through excellent communication service
- Welcome and assist guests with professional hospitality service
- Provide information about hotel facilities, transportation, restaurants, and tourist attractions
- Assist guests with reservations, transportation arrangements, and special requests
- Handle luggage assistance and coordinate with bellboy services when needed
- Arrange airport transfers, taxis, and tour bookings for guests
waitress / buffet runner
Borobudur Hotel Jakarta
04.2013 - 04.2014
- Providing excellent customer service by greeting guests, taking food/drink orders, delivering meals, ensuring satisfaction, handling payments, and maintaining a clean dining area, requiring strong communication, multitasking, and problem-solving in a fast-paced, friendly manner
ticketing staff
Tiket.com
02.2012 - 02.2013
- Involves assisting customers with booking, selling, and managing tickets for travel (flights, trains, buses) or events, focusing on accurate transactions, providing schedule/fare info, handling payments, and resolving issues like changes or cancellations, requiring strong customer service, attention to detail, and system proficiency
Freelance tour leader
Adicita Comunity Tour Leader Yogyakarta
01.2011 - 01.2012
- Guides and manages travelers from start to finish, handling all logistics (transport, hotels, meals) and ensuring a smooth, safe, and enjoyable experience, acting as the main point of contact, problem-solver for issues like emergencies or lost items, and providing general destination info.
Education
D3 Usaha Perjalanan Wisata -
AMPTA
Yogyakarta01-2013
Skills
Guest communication
Client relationship management
Team member development
Guest complaint resolution
Hospitality best practices
Data entry proficiency
Exceptional communication
Guest services
Guest satisfaction focus
Reservation management
Concierge services
Brand representation
Guest services agent training
Strong empathy
Complaint handling
Basic accounting
Hospitality and service industry background
Guest recovery
Customer rapport
Tourism management
Flexibility
Teamwork and collaboration
Customer service
Problem-solving
Time management
Guest relations
Problem-solving abilities
Multitasking
Self motivation
Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
employee of the month service exellent di ZAP clinic Kota Casablanca
Training Sales By James Gwee di Vertu Hotel Jakarta
Software
Interests
Reading & Traveling
Timeline
Guest relation officer
PT ZAP Clinic
11.2016 - 12.2025
Reception section , business center, Concierge section & telephone Operator Staff
Crowne Plaza Jakarta Hotel
09.2014 - 10.2016
waitress / buffet runner
Borobudur Hotel Jakarta
04.2013 - 04.2014
ticketing staff
Tiket.com
02.2012 - 02.2013
Freelance tour leader
Adicita Comunity Tour Leader Yogyakarta
01.2011 - 01.2012
Educational Sales Consultant
English Academy By Ruangguru
2026 - Current
D3 Usaha Perjalanan Wisata -
AMPTA