Nurul Hanifah
Jakarta Selatan
Summary
Results-driven public sector professional specialising in policy development and administrative functions, with extensive experience in customer support and complaint resolution. Manages complex projects and fosters interdepartmental collaboration while drafting reports, analysing data, and ensuring compliance with government regulations.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Civil Servant
KPP Pratama Jakarta Gambir Dua, DGT - MOF
Jakarta , Indonesia
04.2026 - Current
- Coordinated workshops and podcast sessions to educate taxpayers on new regulations.
- Responded to telephone inquiries, providing information and accurately recording messages.
- Managed clerical duties to ensure smooth daily office operations.
Civil Servant
Kantor Layanan Informasi dan Pengaduan, DGT - MOF
Jakarta, Indonesia
05.2021 - 03.2026
- Advised colleagues and the public with clear guidance on complex legislation.
- Coordinated escalations of complex cases with senior officers, ensuring timely resolutions.
- Monitored service time and quality metrics to ensure compliance with standards.
- Managed customer support outcomes through effective complaint handling and satisfaction tracking.
Civil Servant
KPP Pratama Serang Timur, DGT - MOF
Serang, Banten, Indonesia
02.2019 - 04.2021
- Bolstered institutional support by executing diverse administrative tasks in various office settings.
- Minimised errors and streamlined processes by reviewing and refining administrative workflows.
- Enhanced office productivity through targeted administrative support for senior staff.
Education
Bachelor of Business Administration - Manajemen
Universitas Indonesia
Jakarta01-2025
Higher National Diploma - Taxation
Politeknik Keuangan Negara STAN
Bintaro, South Tangerang01-2018
Skills
- Regulatory knowledge
- Regulatory compliance
- Data governance
- Administrative support
- Project scheduling
- Information processing
- Analytical and critical thinking
- Customer service
- Complaint resolution
Languages
English
Advanced
C1
Indonesian
Proficient
C2
Accomplishments
- whats the difference between diploma of higher education and huigher national diploma
Timeline
Civil Servant
KPP Pratama Jakarta Gambir Dua, DGT - MOF
04.2026 - Current
Civil Servant
Kantor Layanan Informasi dan Pengaduan, DGT - MOF
05.2021 - 03.2026
Civil Servant
KPP Pratama Serang Timur, DGT - MOF
02.2019 - 04.2021
Bachelor of Business Administration - Manajemen
Universitas Indonesia
Higher National Diploma - Taxation
Politeknik Keuangan Negara STAN