Nurul Huda
Jakarta,JK
Summary
Highly-skilled of Telecommunications Industry professional with a proven work record in complex and fast-paced environments for over 25 years. Expert in Project management, Installation, ATP, testing and Commissioning, RF Planning and design, Performance KPI Monitoring and Analysis, Network Operation and Maintenance, trouble shooting that are valuable in the company's goals and objectives
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
Wireless RAN Technical Support Manager
PT. ZTE Indonesia (Elabram)
10.2023 - Current
- Support Project Wireless Delivery
- Responsible for 300 site BBU Modernization Swap Project
- BBU Performance Stability Test Monitoring
- PWO administration and approval
- BBU Alarm monitoring and escalation
- SW Upgrade support and monitoring
- SON Installation Support
- Support IP Migration activity
- ENB Swap PWO administration and approval
- MW and IPRAN support for PWO Creating and access
- 5G Core support for administration permit access
- Artificial Intelligence Energy Saving Implementation
- Responsible for Equipment Alarm Clearance
- Alarm Clearance after SW Upgrade, PWO and others activity
- Develop procedure for alarm clearing
- Daily monitoring alarm and suggestion solution
- Responsible for KPI and Network Monitoring
- VIP Complaint Trouble shooting
- Performance degradation checking and analysis
- RAN TT trouble shooting
- Collecting data and testing on site
- Support Professional Service Project, delivery smoothly
- RAN Healthy Check
- Permit Access EMS request
- Build and update database of equipment and configuration in related network
- Analyze and optimize customer network
HEAD Of TAC RAN and Service Quality
PT. SMARTFREN
07.2017 - 09.2023
- Installation Service Quality and Problem Solving Nokia and ZTE Network also Airspan
- Manage team for Maintain of time Service Quality Index (SQI) meeting target
- Test and Commissioning quality monitoring, checking and Trouble shooting support
- Maintain of time Customer Experience Index meeting target
- Parameters standardization & optimization (timer, route, resources etc.)
- RAN Performance Monitoring, Analysis, RF Parameter Tuning and Optim and escalation
- Performance Monitoring, RF radio checking analysis and tuning radio parameter
- Keep KPI Performance as target SLA
- Radio RF parameter Implementation for VIP and user complaint
- Prepare daily, weekly, monthly and quarterly report
- Maintain of Network Performance KPI always stable
- Fault Monitoring Management & Preventive Initiatives for RAN Network (eNB, Transport, Core)
- Restoration time of Major Service Interruption and Network Problem meet SLA by TT
- Develop and implement new policy and procedure
- Daily monitoring alarm and escalation alert to FLM and Vendor (ZTE, Nokia, Airspan)
- Network Stability / Availability monthly meeting SLA
- Preventive Maintenance Completion, Network configuration and parameters audit
- Develop guidance procedure (SOP) Trouble shooting and Monitoring for L0 (NOC) & L1 (Regional team)
- Development and Technical Assistance Support
- Vendor Technical Supports and TT-SLA deliverables
- Vendor Weekly Meeting
- ENB site on air, testing and commissioning
- Timely New service and NW expansion completion including ATP/PAC/RFS/RFOA
- ENB Software Upgrade, Expansion
- On Call 24 x 7 for Technical Support
TAC RAN Expert (Manager)
PT. SMARTFREN
02.2015 - 06.2017
- Main Responsible for support, Monitoring, maintenance and trouble shooting RAN Network (3G, 4G, 5G Network)
- Network Maintain and trouble shooting analysis level-2
- Technical Support for NOC, Project, Field Operation, Planning, and RF Optim
- RF Network design parameter and tuning/implementation support
- RF analysis parameter, Performance analysis and trouble shooting
- ENB site on air, testing and commissioning
- Develop standard operation procedure (SOP) for all technical aspect related to network operation
- ENB Review/Approve Network HW & SW change / upgrade Plans
- Stability Test eNB Site On Air Process and Network Integration
- Monitoring, maintenance and trouble shooting RAN Network (3G, 4G Network)
- Alarm collecting and analysis for preventive maintenance
- Problem and Alarm analysis, review and statistics
- Testing : test point policy, services test (call test etc), circuit correlation test, recovery function test, configuration test, result and status reporting, access path test
TAC RAN Senior Engineer
PT. SMARTFREN
03.2007 - 02.2015
- Main Responsible for support, Monitoring, maintenance and trouble shooting RAN Network
- Define the detail preparation of project plan before execution on site (sow, time line, manpower, tools and permit letter include key)
- Project control and implementation monitoring for RAN ( eNB and Transport (MW, FO)
- Coordination and collaboration with RF Optim, Planning, and Operation for solved issue during implementation
- ENB site on air, testing and commissioning
- Stability Test eNB Site On Air Process and Network Integration
- Monitoring, maintenance and trouble shooting RAN Network (3G, 4G Network)
- Testing : test point policy, services test (call test etc), circuit correlation test, recovery function test, configuration test, result and status reporting, access path test
Project Implementation Manager
PT. QUADRACELL Engineering
06.2005 - 03.2007
- Project control and implementation management for BTS and Transport (MW, FO)
- Prepare manpower, tools and material for project implementation until finished
- Testing and Commissioning BTS
- RF / Path Loss site survey
- Site Audit for prepare RF Optimization and give recommendation
- Site hunting for find a good location for BTS
BTS Senior Implementation Engineer
PT. Wahana Putra Riau (MOTOROLA INDONESIA)
01.2004 - 06.2005
- Installation, Performed test and commissioning of Motorola BSS
- Installation Spv of Motorola BTS in Sumatra
- Integration, ATP and Prepare RF Optimizing BTS System)
- Operation and Maintenance Support BTS and RF
- RF survey, Site audit and Loss Survey
BTS Network Engineer
PT Infracell/Motorola Chicago
08.1999 - 12.2003
- Installation, Test and commissioning of Motorola /BTSBSS
- Integration, ATP and Prepare RF Optimizing BTS System)
- Operation and Maintenance Support BTS and RF Optim
- RF survey, Site audit and Loss Survey
- RF Audit and Optimization, RF Physical data tuning
- Operation and Maintenance support of CBSC system
Education
Diploma/D3 - Telecom Eng
Electronic Engineering Polytechnic Institute
01.1992 - 04.1995
Bachelor/S1 - Electrical Eng
Universitas Surapati
Jakarta 01.2001 - 04.2003
Master/S2 - Magister Management
Universitas Muhammadiyah Tangerang
01.2020 - 04.2022
Skills
Time management
Personal Information
Date of Birth: 03/04/72
Training
- 06/01/22, Basic of 5G Technology system
- 07/01/16, RAN ZTE Expert O/M level-2 in Shenzen China
- 08/01/16, Basic of 4G technology ZTE and Nokia system
- 09/01/15, Operation and Maintenance of Nokia eNB
- 04/01/07, BSS ZTE O/M, Trouble shooting, Configuration
- 02/01/96, Basic principle of CDMA
Profileskills
- Time management
- Leadership
- Customer Service Management
- Trouble shooting analysis
Languages
English
Intermediate (B1)
Timeline
Wireless RAN Technical Support Manager
PT. ZTE Indonesia (Elabram)
10.2023 - Current
Master/S2 - Magister Management
Universitas Muhammadiyah Tangerang
01.2020 - 04.2022
HEAD Of TAC RAN and Service Quality
PT. SMARTFREN
07.2017 - 09.2023
TAC RAN Expert (Manager)
PT. SMARTFREN
02.2015 - 06.2017
TAC RAN Senior Engineer
PT. SMARTFREN
03.2007 - 02.2015
Project Implementation Manager
PT. QUADRACELL Engineering
06.2005 - 03.2007
BTS Senior Implementation Engineer
PT. Wahana Putra Riau (MOTOROLA INDONESIA)
01.2004 - 06.2005
Bachelor/S1 - Electrical Eng
Universitas Surapati
01.2001 - 04.2003
BTS Network Engineer
PT Infracell/Motorola Chicago
08.1999 - 12.2003
Diploma/D3 - Telecom Eng
Electronic Engineering Polytechnic Institute
01.1992 - 04.1995
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