NURUL KHUSNAINI
Public Relation
Batang
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Proven ability to provide high-level administrative support, streamline operations, and maintain effective governance. A versatile communicator with a strong track record of aligning corporate strategies with public and governmental expectations to drive business success.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Liaison Officer
PT Kawasan Industri Terpadu Batang
07.2023 - Current
- Supported organizational goals by facilitating the exchange of information among team members and departments.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
- Protocol of Board of Directors
- Build a strong and sustainable communication between company and stakeholders, relevant ministries and institutions.
- Coordinate meetings, events, and interactions between various
Secretary
PT BANK TABUNGAN NEGARA
01.2022 - 04.2023
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Representative
PT Telkom Indonesia
12.2019 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Education - English Education
Universitas Negeri Semarang
Semarang, Indonesia10-2019
Skills
Verbal and written communication
Certification
Excellent Public Relations
Timeline
Liaison Officer
PT Kawasan Industri Terpadu Batang
07.2023 - Current
Secretary
PT BANK TABUNGAN NEGARA
01.2022 - 04.2023
Customer Service Representative
PT Telkom Indonesia
12.2019 - 01.2022
Bachelor of Education - English Education
Universitas Negeri Semarang
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