N Yushinta Puri
Personal Assistant To Director
Jakarta,JK
Summary
Results-driven professional with a proven track record in enhancing workflow efficiency and implementing digital tools. Adept at relationship management and team mentorship, ready to drive productivity and support business objectives.
Overview
7
7
years of professional experience
Work History
Personal Assistant to the Managing Director
BENNY JOESOEF & ASSOCIATES
03.2023 - Current
- Developed office procedures that improved workflow efficiency and reduced operational bottlenecks.
- Mentored junior administrative staff, fostering skill development and enhancing team performance.
- Implemented digital tools for project tracking, increasing accountability and transparency across initiatives.
- Liaised with external partners, strengthening relationships that supported business objectives and growth strategies.
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Kept detailed track of household and maintenance inventory and schedules.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Organized high-level meetings, preparing agendas and materials to enhance meeting productivity.
Relationship Manager
SUMITOMO MITSUI BANKING CORPORATION (SMBC)
10.2021 - 11.2022
- Cultivated and maintained strong client relationships, ensuring high levels of satisfaction and retention.
- Analyzed client financial needs, providing tailored solutions to enhance portfolio performance.
- Conducted regular market analysis to identify trends, advising clients on investment strategies.
- Coordinated with internal teams to streamline processes, improving service delivery efficiency.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
Customer Service Representative
BANK NEGARA INDONESIA
01.2020 - 02.2021
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolutions.
- Managed customer complaints effectively, utilizing conflict resolution techniques to achieve satisfactory outcomes.
- Processed transactions efficiently, maintaining compliance with banking regulations and internal policies.
- Collaborated with team members to enhance service quality through continuous improvement initiatives.
- Maintained up-to-date knowledge of bank products and services to provide informed recommendations to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
MBA - MM Blended Learning
04.2001 -
- Thesis Statement: Analysis of Factors Affecting Employee Commitment at 24-Hour Clinics and Work-Life Balance as a Mediating Factor at 24-Hour Clinics Operating in Jakarta
- GPA: 3.28
Bachelor of Economics. - Economics
04.2001 -
Skills
Customer service
Commitment to quality and service
Food service background
File and database management
Advanced MS office suite
Administrative support
Timeline
Personal Assistant to the Managing Director - BENNY JOESOEF & ASSOCIATES
03.2023 - Current
Relationship Manager - SUMITOMO MITSUI BANKING CORPORATION (SMBC)
10.2021 - 11.2022
Customer Service Representative - BANK NEGARA INDONESIA
01.2020 - 02.2021
BINUS Business School (BBS) - MBA, MM Blended Learning
04.2001 -
UNIVERSITAS ISLAM BANDUNG - Bachelor of Economics., Economics
04.2001 -